上海招聘

Responsibility

  

 

  

Monitoring

  

Monitoring of alert inboxes

  

Monitoring of incoming queues in the ticket system

  

Monitoring of mail-based customer communication

  

Coordinating and ensuring compliance of SLAs / OLAs with customers

  

Monitoring/Checking of registered downtime with approved status

  

Monitoring and picking up escalation hotline

  

Dispatching

  

Acceptance of fault reports and support requests

  

Recording, classification, pre-qualification and prioritization of malfunctions and service requests in the ticket system

  

Assigning fault reports and service requests to members of the support team

  

Ensuring proper workload distribution amongst team members

  

Coordination of referencing or interdependent orders

  

Ensuring compliance with the specified processes

  

Support and improvement of cross-team communication

  

Coordination of ticket handover processing amongst various shifts (potentially spread across different locations / time zones)

  

Housekeeping

  

monitoring / coordination of reoccurring tasks

  

Correction for level 2 team's tickets handling or mail from process compliance

  

Organization

  

Shift schedule/time recording/vacation regular maintain and management

  

Other tasks assigned by Team Manager or GM

  

Mentoring

  

(the following tasks can be assigned based on individuals' capability between different Dispatchers, it’s not a must but can be a plus)

  

Notification to L2 team for important technical process change or mail from English to Chinese

  

English improvement plan and implementation for the whole L2 team (It's not mandatory but it's a quite good plus)

  

English certification mentoring for specified team members (It's not mandatory but it's a quite good plus)

  

 

  

Requirement

  

English is a must (CET6 level is minimum)

  

ITIL preferred

  

Long time first level technical experience is welcome.

  

 

  

Others

  

Income: 6k-10k*13-15 months + company benefits

  

Working time: Monday to Friday 09:00-18:00

  

【我们是谁】
霸图（上海）信息技术有限公司（公司英文名称：NTT DATA Business Solutions Global Managed Services），致力于企业云计算开发和专业运维业务。

NTT DATA Business Solutions（原itelligence）1989年成立于德国，目前有超过1万名员工，在全球28个国家设有分支机构，是全球中型市场上领先的SAP整体解决方案专家，至今已经为6000多家国内外知名企业提供了高质量的SAP咨询及实施服务。是SAP铂金级的合作伙伴，在2020年荣获两项SAP年度巅峰奖项。

霸图（上海）信息技术有限公司是NTT DATA Business Solutions Global Managed Services在中国的分支机构，承接全球Managed Services业务。


【在哪工作】
霸图的总部位于上海市，常州办公室位于天宁区恒生科技园。附近交通便利，公交直达，不用为租房或离家远而担心，可选范围非常广泛。
轻松的办公环境，浓郁的外资氛围，与同样怀揣理想的小伙伴一同逐梦。

还有更多福利：
1.各类云技术内外培训，英语培训；
2.花样团队活动层出不穷；
3.晋升通道清晰，年终多薪……

【我们需要这样的你】
英文能日常交流，读写无碍；
愿意学习，积极上进；
因业务拓展，长期招聘基础运维和开发人员，霸图欢迎您的加入。

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