上海 [切换城市] 上海招聘上海化工招聘上海化工技术应用/化工工程师招聘

Customer Technical Support (CTS) Specialist

意特化工集团

  • 公司规模:500-1000人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2020-12-28
  • 工作地点:常州
  • 招聘人数:1人
  • 工作经验:5-7年经验
  • 学历要求:本科
  • 职位类别:化工技术应用/化工工程师

职位描述


Provides expert technical support to Sales and interface with customers as required in order to meet their technology and approval needs.  This is a fully competent individual with regular customer interface and project management duties. Including:

    

  1. In consultation with Sales/Business, organize and execute plans for approval testing to meet the customer’s needs and wants.
  2. Organize data derived from the approval program and assemble all appropriate information in an easily understood manner.
  3. Prepare written reports and technical literature for use by the customer and by Sales.  Make oral presentations internally and externally, as necessary.
  4. Maintain productive relationships with team members and both internal and external customers and maintain up-to-date knowledge of Italmatch’s technology, customer needs, market trends, and industry direction.
  5. Takes personal responsibility for a safe working environment in office and laboratory.  Knows, understands and consistently adheres to established safety policy and procedures.  Maintains up-to-date knowledge of changes or additions to safety procedures and assist in safety training activities as required.
  6. Resolve customer complaints and problems in a timely, efficient, and professional manner.

        

    


任职资格:

    

EDUCATION & EXPERIENCE MINIMUMS:      

    

?      BS/BA degree in Chemistry, Chemical or Mechanical Engineering or related field

    

?      Minimum 5 years relevant CTS work experience

    

?      Equivalent combination of education and experience

    

    

EDUCATION & EXPERIENCE PREFERRED:

    

?      Advanced degree in relevant field

    

    

SKILLS/ABILITIES:

    

?       Demonstrates ability to complete assignments independently and in a highly proficient manner.

    

?       Demonstrates the ability to make effective decisions based on knowledge and expertise gained through experience in CTS.

    

?      Demonstrates the ability to handle complex programs and customer problems independently advising supervisor of plans

    

?      Demonstrates the ability to manage multiple projects concurrently

    

?      Demonstrated creativity and innovation in development of customer programs

    

?      Demonstrates effective negotiation and facilitation skills

    

?      Demonstrates knowledge of basic chemistry and of Italmatch product chemistry

    

?      Demonstrates familiarity with laboratory practices and procedures

    

?      Demonstrates effective oral and written communication skills

    

?      Demonstrates knowledge of statistics and statistical analysis

    

?      Demonstrates an in-depth knowledge in assigned area; able to handle alliance customers

    

?      Demonstrates the ability to develop and deliver effective customer presentations

    

?      Demonstrates a customer service orientation to assignments

    

?      Demonstrates initiative in managing customer programs

    

?       Demonstrates computer literacy with regards to ltalmatch’s routine applications including graphics software

    

?      Able to tolerate multiple work interruptions and to maintain focus on details

    

?      Able to develop and maintain effective relationships with both internal and external customers

    

?      Able to organize and prioritize work effectively

    

?      Able to travel as required

    



公司介绍

意特麦琪是一家意大利的跨国公司,因其专业化的磷衍生物生产,以及全球化的制造和原料采购,在国际市场处于领导地位。在过去的多年里,意特麦琪在全球范围赢得了市场的广泛认可和客户的信任,这包括润滑油添加剂、塑料和聚合物添加剂和相关工业领域。
我们在常州新成立了一家致力于生产水处理剂的公司,是全外资性质的全新组建的企业。我们的企业文化开放务实,如果你想加入我们这个全新的大家庭,请关注我们的招聘岗位!

联系方式

  • 公司地址:地址:span新北区港区中路58号