Customer Technical Support (CTS) Specialist
意特化工集团
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2020-12-28
- 工作地点:常州
- 招聘人数:1人
- 工作经验:5-7年经验
- 学历要求:本科
- 职位类别:化工技术应用/化工工程师
职位描述
Provides expert technical support to Sales and interface with customers as required in order to meet their technology and approval needs. This is a fully competent individual with regular customer interface and project management duties. Including:
- In consultation with Sales/Business, organize and execute plans for approval testing to meet the customer’s needs and wants.
- Organize data derived from the approval program and assemble all appropriate information in an easily understood manner.
- Prepare written reports and technical literature for use by the customer and by Sales. Make oral presentations internally and externally, as necessary.
- Maintain productive relationships with team members and both internal and external customers and maintain up-to-date knowledge of Italmatch’s technology, customer needs, market trends, and industry direction.
- Takes personal responsibility for a safe working environment in office and laboratory. Knows, understands and consistently adheres to established safety policy and procedures. Maintains up-to-date knowledge of changes or additions to safety procedures and assist in safety training activities as required.
- Resolve customer complaints and problems in a timely, efficient, and professional manner.
任职资格:
EDUCATION & EXPERIENCE MINIMUMS:
? BS/BA degree in Chemistry, Chemical or Mechanical Engineering or related field
? Minimum 5 years relevant CTS work experience
? Equivalent combination of education and experience
EDUCATION & EXPERIENCE PREFERRED:
? Advanced degree in relevant field
SKILLS/ABILITIES:
? Demonstrates ability to complete assignments independently and in a highly proficient manner.
? Demonstrates the ability to make effective decisions based on knowledge and expertise gained through experience in CTS.
? Demonstrates the ability to handle complex programs and customer problems independently advising supervisor of plans
? Demonstrates the ability to manage multiple projects concurrently
? Demonstrated creativity and innovation in development of customer programs
? Demonstrates effective negotiation and facilitation skills
? Demonstrates knowledge of basic chemistry and of Italmatch product chemistry
? Demonstrates familiarity with laboratory practices and procedures
? Demonstrates effective oral and written communication skills
? Demonstrates knowledge of statistics and statistical analysis
? Demonstrates an in-depth knowledge in assigned area; able to handle alliance customers
? Demonstrates the ability to develop and deliver effective customer presentations
? Demonstrates a customer service orientation to assignments
? Demonstrates initiative in managing customer programs
? Demonstrates computer literacy with regards to ltalmatch’s routine applications including graphics software
? Able to tolerate multiple work interruptions and to maintain focus on details
? Able to develop and maintain effective relationships with both internal and external customers
? Able to organize and prioritize work effectively
? Able to travel as required
职能类别:化工技术应用/化工工程师
公司介绍
我们在常州新成立了一家致力于生产水处理剂的公司,是全外资性质的全新组建的企业。我们的企业文化开放务实,如果你想加入我们这个全新的大家庭,请关注我们的招聘岗位!
联系方式
- 公司地址:地址:span新北区港区中路58号