上海招聘

       销售达成:

• Meet sales goals 完成销售任务

• Analyze available sales reports and data to determine the needs of the business and set business strategies 分析现有销售报告及数据，以确定业务需求并制定业务战略

• Set individual sales goals for sales associates, ensuring goals reflect store business goals 为销售人员制定个人销售指标，确保个人目标与店铺整体目标的统一性

• Continuously motivate sales staff to meet assigned sales and productivity goals 不断激励销售人员，以完成销售及业绩目标

• Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales 不断发展并提高销售人员的销售技巧，充分发挥店铺员工的销售技巧及服务，以***程度地完成并提高销售业绩

• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge 充分了解产品知识;确保销售人员熟知各个品类的产品知识

• Demonstrate sales leadership for staff by playing an active role on the selling floor 在销售方面的具备领导能力，在店铺内起到积极引导销售的作用

• Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales 和上级领导及市场部门共同协作，开发更多的市场推广机会以促进销售

• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market 开发店铺活动/激励政策，不断积累客户群，重视本地市场的开发

  Customer Service:

  客户服务:

• Ensure all associates provide the highest level of customer service 确保所有的店铺员工提供高水平的客户服务

• Ensure staff maintains constant client communication through utilizing store clients’ record book 确保员工充分利用店铺客户信息，与客户保持沟通及联系

• Manage client database and utilize information to increase sales and client contact 管理客户信息库并利用这类信息以提高销售及客户沟通

• Resolve all client problems and complaints quickly and effectively 快速有效地解决所有客户问题及客诉

• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise. 协助销售人员解决不同客户服务问题，例如客户不满意、退货、残次商品等

• Manage all special events inclusive of collection previews, client events, sale events, etc. 负责店铺所有活动，包括新品预览、客户活动、特卖等

• Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy 从客户的***利益出发，支持员工做出符合公司经营理念的决定

  Operations:

  店铺运营:

• Ensure facility maintenance, presentation and organization 确保店铺设施的维护、展示及管理

• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash 确保店铺遵循相关现金管理流程，包括:银行存款、安全资金和备用金

• Control store expenses and maintain budgets, continually striving to reduce costs 控制店铺日常开支及预算，不断努力降低店铺运营成本

• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets 在维持店铺工资预算的同时，合理完成店铺人员安排，以确保店铺楼层有足够人员维持日常运营

• Ensure deliveries are properly processed in a timely manner 确保货品准时、妥善地调转

• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures 严格把控存货动态，确保店铺员工遵循公司所有的调货/收货政策及流程

• Meet inventory accuracy and shrink requirements 确保库存准确性并减少调货需求

• Ensure staff is trained in all areas of appropriate POS usage and maintenance 确保员工能够熟练、恰当地使用并维护 POS 系统

• Understand and properly execute all management POS functions 理解并合理使用 POS 系统的所有管理功能

• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication 支持、促进并承担风险管理、人身安全、店铺现金管理、库存管理、店内通讯等方面的损失预防责任

• Build and maintain good communication with members of corporate office and other stores 建立并维持与公司办公室及其他店铺的员工的良好沟通

• Exhibit proficiency in computer programs used by the Company including: Word, Excel 熟练使用电脑及电脑相关软件，包括:Word， Excel

  Merchandising/Visual: 商品管理/视觉陈列

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies

  实施并维护所有店铺商品采购指示并确保营销政策的有效执行

• Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store 与物流部、商品采购部门的同事及直属领导共同协助，确保店铺商品有序分类

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times 确保店铺环境时刻保持干净、整洁、有序，以展示店铺的正面形象

• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction 确保店铺所有的橱窗、陈列道具及所有陈列区域遵循公司视觉陈列指导

• Identify and communicate product concerns in a timely manner 及时发现并反映产品问题

• Communicate inventory needs to support the business goal 及时反映库存需求，以支持业务目标

  Human Resources:

  人员管理

• ？  Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel 招聘、培训并培养员工，以确保店铺所有职位都能及时录用符合资格的人才

• ？  Support, implement and provide follow-up for all training programs, seminars, etc. 支持、实施并跟进所有培训项目、课程等

• ？  Continually evaluate the performance of each associate and provide constant feedback to ensure results 不断提高每位销售人员的工作表现并持续提供反馈以确保员工表现

• ？  Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary 当必要时，与 HR 部门及时、有效地解决店铺人员问题

• ？  Ensure integrity of payroll and the payroll process 确保工资及工资流程的完整性

• ？  Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times 确保员工时刻保持仪容及仪表的整洁及专业，遵循公司要求，并展现出品牌形象