上海招聘

Duties and Responsibilities

• Handle and resolve technical issues raised by Linx customers and distributors (through tickets and phone calls), giving detailed and quality responses within
  agreed response times.
• Build successful relationships and partnerships within our distributor network.
• Lead regular conference calls to review open issues and coach distributors.
• When necessary, visit distributors and customers to provide sales and service support, assist with on-site problem resolution and ongoing technical issues, develop and implement action plans to assess and improve their technical capability.
• Establish effective links across the organization to collaborate on raised cases and report findings from field failures.
• Contribute to other projects within the business (e.g. new product development) to provide the customer and service engineer perspective.
• Ensure department targets and objectives are met with regards to customer satisfaction, case response time, case first time fix and number of closed cases.
• Develop the Technical Support Knowledge Base to help distributors in quick finding the correct solution to the problem.
• Authorize returns of faulty parts from the customers.

Internal

Technical Specialists, Distributor Sales Managers, IB team, Sales Order Admin, Customer Engineering, Training Team, R&D and Engineering, Quality

External

Linx Distributors and UK customers

Candidate Requirements

The successful candidate will have:

• Minimum of 5 years’ experience in CIJ or Laser coding industry.
• A background in engineering/electronics. This could have been gathered through education or work experience
• Skills or experience in troubleshooting
• Customer Service drive and focus with proactive approach
• Prioritize multiple tasks effectively
• Be able to communicate internally and externally through email and telephone.
• The ability to work as part of a team
• Willingness to travel (when required) and learn new technologies
• Previous work on a technical helpdesk, as a Field Service Engineer or a workshop / test environment would be an advantage
• Degree in one of the following disciplines - engineering, mechanical or electronics desirable

上世纪80年代，Linx（领新）品牌创建于世界喷码技术的发源地——英国剑桥郡。

作为美企500强丹纳赫(Danaher)集团旗下标识平台的企业，喷码机行业的品牌领导者，Linx（领新傲科）是一家享誉全球的连续喷墨、激光打码、外箱喷码及热转印喷码机供应商。首台小字符喷码机于1987年推出，Linx喷码机极高的稳定性帮助全球各地的企业生产提高生产力，显著降低总购置成本。
其拥有独特的全密封喷头、一键启动停止、多达五行的喷码；近30年喷码机研发史，Linx产品已应用于上万条生产线，销往世界92个国家；全密封喷头可3个月免清洗，超长维护间隔期；适用于全球各个行业和基材，包括食品和饮料、制药、化妆品、汽车、缆线和电子等。Linx致力于提供创新的、业界领先的打码解决方案，不断为客户开发和供应出众产品，同时提供卓越的知识和现场支持。我们的理念之一是持续改进，致力于精益求精的信念。时至今日，这个理念也未曾改变。