上海招聘

此职位需要英语口语交流能力，能接待外国进店客人，能独立完成接待和售后。

该职位每年去海外总部培训交流一次，英语不好者不要申请。

Mission 任务

To ensure a profitable and ‘BoConceptual’ store. Profitable by ensuring the best possible sales and keeping cost at an optimal level. ‘BoConceptual’ by following the concept and the best practice of running a BoConcept Brand store.

确保门店是“盈利”及符合“北欧风情”品牌要求的。盈利是指确保每笔潜在销售都完成，且费用控制在最优状态。***“北欧风情”品牌门店管理具有以下几个主要职责

 

Main Responsibilities (Tasks & Roles) 主要职责

 

Sales & Staff Management

销售及团队管理

• working together with HR, Line Manager, to recruiting store team Sales Person - Sales Associates in store, according to the headcount budget set by line manager。

  与HR，销售经理合作，根据预算招聘到合适的门店销售人选。

• Manage the monthly working time table to ensure enough and suitable manpower for work, especially during peak hours.

  负责管理月度考勤及排班，确保在高峰时期充足的销售人力要求。

• Calculate, make and check monthly commission form and hand over it to line manager

  准确计算月度奖金报表并提交给到直属经理

• Verify and approve the leave application form from store team

  做好团队的休假管理

• Execute shop staff on-going training (products, sales order, service, in-store display, etc. and other retail operations) and KPI conversation with team

  不断的与门店销售进行带教培训（产品，销售订单，服务，陈列及其他零售运营等）并与团队成员就销量达成和绩效考核进行沟通

• Reach/exceed monthly Sales Target (Net Order Entry amount)

  达到/超额完成月度销售指标（OE）

• Business develop and negotiation skills both in B2B and B2C business

  拥有在B2B和B2C中不同的谈判技巧和业务发展能力

• Responsible for new staff training & appraisal of probation

  负责新员工培训及试用期评估

• Train staff product knowledge, product maintenance knowledge and selling skill, quotation follow up at regular intervals to ensure all shop staff are well armed.

  培训员工产品知识、产品维护知识和销售技能，定期报价跟进,以确保所有的店员都能够熟练操作。

• Build up a harmony, happy, positive and target-oriented working atmosphere and be able to be an easy-going, reliable leader in the shop.

  建立一个和谐，愉悦，积极，目标导向的工作氛围并能够成为一名可靠的领导者。

• Hold weekly meeting, morning meeting, noon shift meeting and evening shit meeting to share sales performance vs target, company news and action plan for follow-up quotation.

  举行周会，早会等定期不定期会议来分享公司信息及销售举措，内部分享，帮助销售员工提升绩效

• Ensure all shop staff work/behaviour are in accordance with Code of Conduct of BoConcept

  确保所有销售的行为符合BoConcept行为准则

 

Sales service, VM maintenance

销售服务，视觉陈列维护

• Sell according to 5 processes of selling and provide BoConcept service.

  根据销售五步法提供销售及服务

• Able to be expert of product knowledge and to apply it into reality.

  拥有专业的产品知识并能运用于实际

• Ensure setting up and maintenance for the store visual and decoration is presentable in all times.

  确保店铺陈列装饰在任何时间符合要求

• Ensure daily VM check to maintain the shop image.

  维护门店每日陈列要求

• Replenish products to maintain and adjust VM.

  根据产品的补充适当的维护并调整陈列。

• Conduct the shop show room planning as required with the help of VM person

  根据视觉陈列师的要求进行店铺展示空间的规划

• Pay attention to sales report, analyse the reason why good or bad and plot action plan to achieve the target.

  时刻关注销售报表，进行销售分析并提供相应的行动方案来达成目标。

• Analyse the traffic, hit rate and basket size and make action plan to improve those KPI.

  分析客流，转换率和客单价，并想办法来提高KPI

• Provide good after-sales service. Manage the after-sales claim and follow up the claims until it is settled by AS team.

  提供良好的售后服务。管理并跟进直到被售后部门处理。

 

Order, delivery, stock, finance related management

订单，发货，库存，财务管理

• Pay much attention to to-check-delivery date, over-delivery date goods.

  注意检查交货日期及超期交货商品

• Analyse the sell-through of samples displayed in each studio and in the warehouse and make action.

  分析每个展厅和仓库样品的销售情况并提供解决方案

• strictly operate and follow up the delivery in AX.

  准确的在AX系统上操作下单并跟进交货

• Regular stock inspection as required by company.

  根据公司要求进行库存盘点

• Cost control of product damage, materials and consumable goods like stationary, bags, bottles, plants etc.

  控制物料成本及耗损率

• Protect fixed assets like screen, computer and product samples in shop.

  保护门店的固定资产如电脑，产品样品

• Tax-free application in AX

  AX系统中的免税申请

 

KPI for this role:

1. Monthly sales target

   月度销售指标

2. Monthly delivery target

   月度出货指标

3. Over-delivery goods

   超期出货产品

4. Basket size, hit rate, discount rate and turn-over rate of quotations

   客单价，转换率，折扣和报价周转率

 

Requirement for this role:

 

Experience/Education Required 任职资格

• Collage or above

  大专及以上学历

• 3 years more for shop sales, 2 years more for SM, international brand is preferable.

  3年以上的门店销售经验，2年以上的门店店长经验，国际品牌优先

• Knowledge: Product knowledge, interior designing for furniture combination/match

  产品知识，室内设计经验

• English is a must to have，office software，retail shop operation management, motivation and training

  良好的英文听说读写能力，熟练运用办公室软件，零售门店运营管理，激励及培训能力佳

• Good Communication Skill

  良好的沟通能力

• Good team leadership,

  团队领导力佳

• business sense,

  拥有敏锐的业务思维

• sense of responsibility,

  责任感强

• willing to workover time to achieve sales target, 、

      为了达成销量愿意加班

• team work sense

  团队合作意识

• strong sense of customer service under sales and after sales.

  强烈的客户服务及售后服务意识

BoConcept拥有超过65年的丹麦设计传统。拥有获奖的设计历史。1952年，丹麦工匠Tage Molholm和Jens AErthoj在一个叫Herning的小镇开了一家家具厂。他们对丹麦家具未来的愿景启发了他们的子孙。凭借其谦逊的价值观和信念，BoConcept团队在60个国家开设了300多家门店，创造了一个国际化的成功故事。

该品牌的家具设计师获得了红点设计奖。你可以在商店和网上找到他们的标签。设计团队还曾与梅赛德斯-奔驰(Mercedez Benz)合作，共同设计了智能汽车的新内饰。在1979年，BoConcept被认为是一个丹麦家具设计公司引入了一种新趋势：斯堪的纳维亚风格的灵活家具系统。1984年，BoConcept生产了首件家具，采用了现在国际上著名的“knock-down”设计。

BoConcept在全球拥有超过600名室内设计师和400名设计顾问。

BoConcept在1995年进入中国，并在上海开设了***品牌直营店，后续特许经销商在全国其他各大城市开设BoConcept经销商店。在中国的展厅中，大部分员工都有室内设计资质和多年的客户服务经验。这是我们实现客户满意度高水平一致性的方法之一。在BoConcept，我们理解尊重客户当前的室内设计并与现有家具协调的重要性。这就是为什么我们实现了定制化家具。对于大多数家具，客户可以选择不同的尺寸、颜色、装饰、尺寸、材料、功能等等。因为我们的品牌遍布60多个国家的300多家门店，我们有能力以更个性化且更便宜的价格来定制。我们的专业人士将充分利用空间，创造新的可能性，以满足客户的个人风格和需求。

联系我们
BoConcept北欧风情 中国区总公司

上海市徐汇区东湖路

Tel: +86 21 5258 7923

客服热线：800-820-2060

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