上海招聘

Purpose of the Job and Objectives:

·          To maintain customer relationship with major existing accounts.  Ensure to meet revenue and profit target of existing account.  Development of new business initiatives and business growth in existing account.  Ensure contract renewal.

Main Duties, Responsibilities and Deliverables:

·         To promote outsourcing CRM services and to meet agreed revenue targets

    

·         To maintain customer contact records and sales process status

    

·         To provide feedback to Operations in order to develop and enhance suitable service packages

    

·         To project manage the specification and provision of customized service to existing customers

    

·         To prospect for new business opportunities and develop business for major existing customers within PRC

    

·         To prepare bids, presentations and proposals to new initiatives for existing customers, and to coordinate internal efforts in achieving professional representation of the Company to customers

    

·         To prepare and manage account development plans for individual customers

    

·         To identify and develop new services and products in CRM services

    

·         To ensure up to date competitors and competitive market information is maintained

Experience and Qualifications :

·         A University Degree holder or equivalent with 3-5 years of working experience

·         A successful track record in a sales or customer development environment

·         Experience in handling large MNC enterprise is a advantage

·         Experience in BPO or other outsource service industry is a advantage

·         Hands-on experience in PC software applications and tools

·         Good command of English and Chinese

香港电讯专业客服（HKT Teleservices）是一家专注于提供语音和非语音客户服务、技术支持、销售、客户维护及相关服务的首屈一指的业务流程外包（BPO）供应商。我们经营一个24小时全天候、多渠道的全球客户联络中心网络，站点遍布美国、中国内地、中国香港、菲律宾、巴拿马及英国。

我们能提供英语、西班牙语、普通话、粤语和许多其他亚洲语言的多语言解决方案。我们用语言为您筑就业务，意味着我们有能力帮助您与全球半数以上的人口之间架构起流畅的多语言沟通。

我们的愿景是成为领先的客户管理服务供应商——为跨国企业客户提供创新的定制化解决方案。

我们提供：
-极具优势的薪资组合；
-优厚的福利体系：社保、住房公积金及额外医疗保险；
-完善的假期组合：带薪年假、病假及法定假期；
-带薪专业培训；
-丰富多彩的员工活动；
-良好晋升机会和舒适工作环境。

除此以外：
-除此之外，您还可以：
-获得全面的工作经验及扩阔人际关系的机会；
-借着不同挑战性的工作而提升个人潜能；
-有机会在不同地区工作及受训，从而吸收经验；
-有机会获得管理层亲自指导，以增强对业务及市场的了解，并学习管理技巧；
-有机会参与公开的个人或公司奖项选举，分享殊荣。