Customer Service Representative (职位编号:81529425)
瓦克化学(中国)有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2020-11-06
- 工作地点:上海-徐汇区
- 招聘人数:1人
- 工作经验:3-4年经验
- 学历要求:本科
- 职位类别:客服专员/助理
职位描述
Job Responsibilities
- Accurate customer master data input and maintenance in system (SAP).
- Timely order entry and order revision.
- Timely order confirmation to customers.
- Timely informing customers order status and delivery schedule (order tracking).
- Leading internal standard order processing.
- Complete order filing in compliance with company's requirement.
- Acting as the contact window for customers.
- Getting Sales Manager acquainted with the order processing procedure, production/delivery lead time, etc.
- Monitoring payment status, credit limit control, following up overdue payment and timely involving Sales Managers for serious overdue case.
- Taking the lead in the complaints regarding delivery delay or transportation damage, and taking actions(return / credit note/ replacement/etc) as per business team's decision for quality complaints.
- E-business implementation.
- Following up company's policy regarding order processing.
Qualifications Required
- At least fluent in two languages (mother tongue/Mandarin and English)
- Basic commercial knowledge
- Basic knowledge of logistical processes
- Basic chemical technical knowledge is a plus (not compulsory)
- Related working experience in sales co-ordination.
- Proficient in Microsoft Word, Excel, Powerpoint, etc
- Order processing system (SAP) experience is a plus (not compulsory)
- Good organizational, communication skills
- Accuracy, demonstrate a high sense of responsibility
职能类别:客服专员/助理
公司介绍
瓦克的经营业务分为四大业务部门:瓦克有机硅(WACKER SILICONES)、瓦克聚合物(WACKER POLYMERS)、瓦克多晶硅(WACKER POLYSILICON)和瓦克生物科技(WACKER BIOSOLUTIONS)。瓦克集团凭借其种类丰富、技术含量高的专业产品,在众多行业和工业分支中占有领先地位,产品广泛应用于光伏、电子产品、医药及护理品等各类发展迅速的终端消费行业。
2021年,集团的销售额约达62.1亿欧元。其中欧洲约为38%,南北美洲近14%,亚太地区43%,其它地区占5%。截至2021年12月31日,瓦克共有员工约14,400人。
联系方式
- Email:wackerhr@188.com
- 公司地址:上海市虹梅路1535号3号楼