上海 [切换城市] 上海招聘

Customer Service Representative (职位编号:81529425)

瓦克化学(中国)有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2020-11-06
  • 工作地点:上海-徐汇区
  • 招聘人数:1人
  • 工作经验:3-4年经验
  • 学历要求:本科
  • 职位类别:客服专员/助理

职位描述

工作职责:

Job Responsibilities    
- Accurate customer master data input and maintenance in system (SAP).
- Timely order entry and order revision.
- Timely order confirmation to customers.
- Timely informing customers order status and delivery schedule (order tracking).
- Leading internal standard order processing.
- Complete order filing in compliance with company's requirement.
- Acting as the contact window for customers.
- Getting Sales Manager acquainted with the order processing procedure, production/delivery lead time, etc.
- Monitoring payment status, credit limit control, following up overdue payment and timely involving Sales Managers for serious overdue case.
- Taking the lead in the complaints regarding delivery delay or transportation damage, and taking actions(return / credit note/ replacement/etc) as per business team's decision for quality complaints.
- E-business implementation.
- Following up company's policy regarding order processing.
Qualifications Required    
- At least fluent in two languages (mother tongue/Mandarin and English)
- Basic commercial knowledge
- Basic knowledge of logistical processes
- Basic chemical technical knowledge is a plus (not compulsory)
- Related working experience in sales co-ordination.
- Proficient in Microsoft Word, Excel, Powerpoint, etc
- Order processing system (SAP) experience is a plus (not compulsory)
- Good organizational, communication skills
- Accuracy, demonstrate a high sense of responsibility
 




职能类别:客服专员/助理

公司介绍

瓦克是一家总部位于德国慕尼黑的全球运营的化学公司。瓦克创立于1914年,销售产品现达3,200多种,在世界各地拥有3500多家客户。瓦克目前在世界各地设有26个生产基地,并在欧洲、美洲和亚洲32个国家设立了子公司和销售办事处。

瓦克的经营业务分为四大业务部门:瓦克有机硅(WACKER SILICONES)、瓦克聚合物(WACKER POLYMERS)、瓦克多晶硅(WACKER POLYSILICON)和瓦克生物科技(WACKER BIOSOLUTIONS)。瓦克集团凭借其种类丰富、技术含量高的专业产品,在众多行业和工业分支中占有领先地位,产品广泛应用于光伏、电子产品、医药及护理品等各类发展迅速的终端消费行业。

2021年,集团的销售额约达62.1亿欧元。其中欧洲约为38%,南北美洲近14%,亚太地区43%,其它地区占5%。截至2021年12月31日,瓦克共有员工约14,400人。

联系方式

  • Email:wackerhr@188.com
  • 公司地址:上海市虹梅路1535号3号楼