上海招聘

工作内容

-  收到booking后和客人核对相关信息及文件 

-  与操作主管紧密合作保证货物与文件同步 

-  积极解决问题，处理突发状况及配合客人指令行动 

-  可按照标准流程面向客人或公司内部发布报告 

-  不断提升自我，保持高水准的服务质量 

-  进入货物跟踪管理系统 

职位要求 

-  熟悉客服工作， 清关手续和文件。了解报税通关流程的优先 

-  良好的沟通技巧 

-  英文口语及书写流利 

-  大专以上学历 

-  国际物流或货代公司2年以上工作经验 

-  有责任心，态度积极，可承受压力，有耐心

Scope: 

To be first interface window to customer for all daily operation issue. Timely communication and close cooperation with Operation Supervisor to ensure smoothly overall cargo and documentation flow at the synchronized pace.  

  

Detailed Responsibilities:  

l Receive orders from client and support client to ensure related information, documents complete and compliant; 

l Close cooperation with OPS supervisor to ensure cargo and documentation flow at the same pace 

l Proactive problem solving, take the lead to handle contingent case if occur and actions as client instructions 

l Close cooperation with OPS supervisor to ensure cargo and documentation flow at the same pace 

l Ensure necessary reporting according to standard operation procedures, both internal and external 

l Continuous improvement task taker to maintain high level services to dedicated client 

l Entry tracking and tracing management system  

  

Qualifications:   

l Familiar with customer service role and management, Customs clearance process and documentation flow. If familiar with bonded customs clearance process, will be plus. 

l Skillful communication with internal and external 

l Good spoken & written English  

l Junior college degree or above  

l 2+ year work experiences in global 3PL/forwarder  

l Accountable and responsible, Positive attitude under high pressure, patience

As a member of RZDL group FELB is specialized in transporting containers from the Far East (China, South Korea and Japan) to Russia/Europe and vice versa using the Trans-Siberian railway connection. Our clients can gain significant financial advantages from the short transit time of 12–22 days. 70% of all cargo crossing the Chinese–Russian border via Manzhouli and Zabaykalsk is transported under management from FELB.
FELB is so far the only company running China Europe transit train in daily basis, and the only one running both east bound and west train in a balanced volume.