上海 [切换城市] 上海招聘

IT系统工程师 (IT Engineer)

卓缤科技设备(昆山)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2020-12-30
  • 工作地点:上海-徐汇区
  • 招聘人数:1人
  • 工作经验:无需经验
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:1-1.5万/月
  • 职位类别:IT经理/IT主管  网络工程师(IT工程师)

职位描述

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Serves as first tier contact for all internal and external customer technical support request.  Includes request such as computer workstation hardware and software, telephone, operating system, printing and internet access problems. 

  • Monitor and manage tickets in ITSM (Freshservice) system and provide tier 1 support to customers. 

  • Serve as liaison between Service Delivery and other JBT IT functions for escalation of tickets for resolution.  

  • Escalate to tier 2 Service Delivery support when required. 

  • Analyze trends for ways to prevent future problems.  Alert Service Delivery management to emerging trends in incidents. 

  • Assist in software releases and roll-outs and communication to the end users. 

  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue in ITSM tool (Freshservice). 

  • Build rapport and elicit problem details from service desk customers. 

  • Apply diagnostic utilities to aid in troubleshooting. 

  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. 

  • Identify and learn appropriate software and hardware used and supported by the organization. 

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. 

  • Test fixes to ensure problem has been adequately resolved. 

  • Perform post-resolution follow ups to help requests. 

  • Understand SLAs to manage end-user expectations. 

  • Assigned to projects as required. 


JOB REQUIREMENTS AND QUALIFICATIONS 


Education and Experience:  

  • University degree in the field of computer technology preferred. 

  • Fluent in English of speaking, writing, and reading. Knowledge of Japanese or Thai is a plus. 

  • Experience with a comprehensive knowledge of PC hardware installation, repair, testing, and troubleshooting.  

  • Application support experience. 

  • Understanding of ITILv3 processes.  Foundation certification a plus. 

 

Training and Competencies Required:  

  • Microsoft operating systems and applications 

  • Windows Active Directory  

  • PC/Laptop support 

  • Strong problem solving/analysis 

  • Time management skills  

 

Specialized Knowledge, Equipment, and Applications: 

  • Familiar with Windows PC hardware/software 

  • Able to communicate effectively with employees on-site and at other locations including internationally via email, telephone, and in-person 

  • Exceptional written and oral communication skills. 

  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. 

  • Detail oriented  

  • Ability to work in a global, virtual environment. 


公司介绍

卓缤科技公司(John Bean Technology)是在美国纽约证券交易所(NYSE)挂牌的上市公司。

我们是一家全球性技术解决方案提供商,致力于食品加工处理及航空运输业。通过我们的JBT食品科技和JBT航空科技部门,我们提供设计、制造、测试以及服务技术的完善系统和产品。

我们食品加工处理与机场设备大型安装基地,使我们在我们的主要生产线上,具有强大的市场地位。我们将继续投资维护与扩展我们的技术主导地位。为解决迅速升级的行业趋势挑战,我们将与我们的客户伙伴一道,提高他们的效率并减少所有者的总成本消耗。

因此,在世界上生产某些最受欢迎的食品,及使航空旅行更安全,更有效且更便捷方面,我们将继续发展关键性作用。

我们的系统用于:

全球超过50%的罐头食品是通过JBT的设备来罐装、封口或者杀菌
全球超过75%的柑桔果汁是使用JBT的设备榨取
全球超过50%的速冻产品是使用JBT的设备冷冻
接近世界约70%的通宵快递包裹的装载
美国约75%航线的旅客的登机

联系方式

  • 公司地址:地址:span上海市中山西路1600号宏汇国际广场