上海招聘

（此职位为短期的半年期职位）

Primary Function

Non-technical delivery or Primary Service Delivery Person for customer billable projects supporting in a billable role the project owner, Certifier, Lab Technician and/or Inspector in ensure on-time customer delivery with the best possible turn-around time and the highest quality.

Principal Duties & Responsibilities

Understanding the Business

Informs and directs internal staff on national deviations and country specific Safety Standards and requirements associated with the preparation of engineering reports

 

Working Well with Others

Liaises with other project teams, departments and offices to gather information on job status sample, agreements, and any other information required for customer project delivery

Creates and updates profiles and certification records

Schedule and coordinate work assignments to Inspectors

Provides status of work orders projects to incoming inquiries from customers with the assistance of Centra for Customers and the Project Owner

Responds to customer billing and credit inquires, may issue credits or debits as necessary with CU leadership approval

Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting certification

Assists Project Owner or Primary Service Delivery Person in managing samples and customer documentation

Scheduling and flow of samples and customer documentation from/to customer and/or lab (e.g., EEV)

Tagging and storage

Purchasing for customers (e.g., LG)

Disposition execution

 

Delivering Results

Delivers non-technical paperwork jobs (e.g., multiple listings, transfer of certification/ownership changes, duplication, reinstatement, addition/relocation of factory, delisting, initial factory evaluations, authorized packagers, label licensing, special projects) as the Primary Service Delivery Person

(Provides proforma invoice to client; coordinates with Finance on outstanding invoices)

Coordinates with the Conformity Service Groups to create and process work orders

Responsible for Re-Ex projects, generating the letter for sales orders, Re-Ex results that are found to be satisfactory

Coordination of sample disposition, purchasing and donation, editing profiles and closing out Re-Ex projects

Update and Maintain tracking sheet for projects and reconciliation of Financial Statements (as required)

Provides follow-up information to Project Owner or Primary Service Delivery Person from files, analysts, engineers, lab and other available sources

Assists Project Owner or Primary Service Delivery Person when necessary (including preparation and proofing of reports, letters, profile and certification records updates—CRIS, generates/distributes certification packages, IECEE uploads, federal registry updates—Water Sense, etc.)

Advises customer of project status, progress, follow-up requests and any additional information needed to complete the project

Coordinates and performs regular administrative work for the Project Owner or Primary Service Delivery Person including preparing project close-outs, transfers, inputs work orders, sample requests, file searches, report preparation

Researches applicable file/project numbers, factory locations and class numbers as required by the Project Owner or Primary Service Delivery Person

Requests clients complete confirmation of the findings letter for factory tests when applicable

Receives, documents and alerts team members to arrival of devices for testing; packages and organizes shipment of outgoing items

Aids in the process/system for effective selection, tracking, testing, review and reporting of Conformity Testing samples.

Follows-up and re-investigates as required until Conformity Testing failures are resolved

Tracks samples selected by Inspectors and investigate any missing samples on a monthly basis

Identifies samples selected by International Inspectors

Investigates historical missing samples

Aids in the process/system for resolving non-conformances identified during factory inspections

Delivers GMA projects as the Primary Service Delivery Person within OTD, TAT and Delivered Margin expectations and with key responsibilities including:

Provide engineering inputs to testing facilities for product testing (i.e. specify tests to be performed)

Arrange alternative testing services with International Partners and other organizations to complete projects when available CSA capacity does not support customer required delivery date

Customize engineering projects/reports to meet foreign requirements

Assign project tasks to certification engineers for review of non-CSA test reports; assignment can also include additional testing of GMA client’s products

Review engineering reports for completeness

Ensure all applicable forms are completed properly

 

Concern for Safety

Understands why HSE is important to self and the organization

Knows the potential hazards and necessary safeguards in own work area(s)

Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions

Demonstrates safe behaviour and adherence to procedures

Completes all assigned training events

Participates and engages in the HSE program in a positive and proactive manner, including workplace inspections and internal/external audits

Reads and follows all applicable job safety analysis documents (JSA), work procedures and safety rules

Correctly and consistently uses all provided safety equipment, tools, and personal protective equipment (PPE)

Offers suggestions and participates in problem-solving sessions that lead to overall HSE improvements

Participates in Return to Work Programs in the event of an injury/illness requiring modified duties

 

Education & Experience

2 year post-secondary diploma, preferably business

Minimum of 3-5 years of business experience in finance or operations

Understanding of Testing, Inspection, and Certification business model

Knowledge of items that are critical to quality for customers, including sales and delivery turnaround time, lead times, throughput, on-time delivery, margins, and other metrics

Must possess computer skills, including the Microsoft Suite and software applications used to conduct business, ideally Salesforce. com

Bilingual English and French may be required in some regions

Working at CSA

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products—from every day household items to leading edge technology—to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people’s lives through the work that we do. We’re looking for people like you to help make it happen.