上海招聘

Essential requirements:

- Bachelor Degree or above;

- At least years 5 years working experience in customer service managment or commerical management in MNC;

- Knowledge of relevant customer/market specific quality standards (e.g. ISO TS 16949, IRIS, EN9100, TL9000) ;

- Fluency in English (Written and oral);

- Good communication or coordination skills;

- Good command of MS office;

- Quick to understand customer’s applications;

- Strong target orientation;

- Self motivator.

Main Tasks:

- Provide leadership and management according to the H+S principles;

- Ensure we have enough and balance resource to meet business needs;

- As process owner for some GMS policies, be responsible to implement and change, make sure the process are distributed and followed ;

- Assure the quality of CRM data to make it usable for S&OP meeting;

- Ensure that all quotations are organized, maintained and coordinated ;

- Participate in any annual contract negotiation with pre-defined role;

- Bidding management according to defined GMS process;

- Define and implement the KPI measurement to reflect the efficiency and effectiveness；

- Recruit, coach and organize any people development program；

- Maintain a relevant quote follow up system. Track & report findings monthly;

- As customer service team leader, continuously find and improve the customer service process policy and practice, and put those into discipline;

- Ensure that all business applicable agreements are verified before signing, filed, highlighted, executed after signing；

- Provide the proper documents on time to Support payment collection from 3rd party customers；

- Sales order and forecast order risk assessment；

- Pricing control: ensure the process compliance；

- Provide forecast to Operation；

- Constantly liaise with finance regarding Credit application and blocked accounts, in order to ensure maximum sales with minimum risk；

- Work with management to find various approaches to motivate the team and create a good working environment, resolve any incidents；

- Coordinate with operation and other functions to optimize the communication channel and act as key role for major issues；

- Provide monthly report to the line manager；

- Adhere to approved processes (quotes, order bookings, payments, disbursement policies, Terms & Conditions, etc.) group policies and strategies in accordance with DOA and GMS；

- Ensure H+S China promotes positive brand awareness & image to achieve outstanding customer satisfaction； Provide for the wellbeing of employees through fair principles and continuous training；

- Promote and uphold a high standard of moral and ethical conduct。

- Ensure full compliance with legal requirements related to all business development activities · Proactively support for company’s key initiatives and key projects, such as ECoE program, etc.

HUBER+SUHNER Group is a leading global supplier of components and systems for electrical and optical connectivity. Our customers, primarily in telecommunication, industrial applications and transportation appreciate that we are specialists with detailed knowledge of practical applications. We offer technical expertise in RF, fibre-optics, cables and polymers under one roof, thus providing a unique basis for continual innovation focused on the needs of our customers all over the world.

Today the group employs approximately 3000 personnel with a presence in at least 40 countries. In early 1993 HUBER+SUHNER established business contacts in China. We had a manufacturing factory in Changzhou & a trading company in Shanghai Jinqiao area, 4 branches in Beijing, Shenzhen, Chendu and Changchun, with around 1000 local employees.

Due to rapid expansion we are looking for talented and motivated people to join our team and share in our vision - particularly those in sales and marketing, technical support, and business support-who work to high personal standards, continuously desire to learn, improve, and be able to rise to new challenges.

If we have your interest, you fit the base profile as defined, please send us your detailed English resume and Chinese version with salary expectation.