Customer Service Representative
路博润特种化工（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：石油/化工/矿产/地质
职位信息
- 发布日期：2013-01-15
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
RESPONSIBILITIES:
? Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules;
? Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers, indentify the late shipment;
? Handle incoming enquiries as appropriate in a timely and responsive manner;
? Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities;
? Develop & maintain a strong working relationship with relevant functional groups within the company and most important with customers, through excellent communication skills;
? Act as backup to other CSR on order handling;
? Responsible to check the master data includes sold-to/ ship-to , material , price and report the error to the master team.
REQUIREMENTS :
? University Degree or above in international trading, logistics, supply chain management, business management, etc. is preferred;
? Applicants should have at minimum experience equivalent to 2 years on multinational company in supply chain function;
? Applicants who have experience in chemical company and know SAP usage are a big plus;
? Good analysis skills, be good at Microsoft Office Excel, Word, etc. ;
? Have basic knowledge on supply chain;
? Fluent in Mandarin and English (verbal and written).
? Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules;
? Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers, indentify the late shipment;
? Handle incoming enquiries as appropriate in a timely and responsive manner;
? Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities;
? Develop & maintain a strong working relationship with relevant functional groups within the company and most important with customers, through excellent communication skills;
? Act as backup to other CSR on order handling;
? Responsible to check the master data includes sold-to/ ship-to , material , price and report the error to the master team.
REQUIREMENTS :
? University Degree or above in international trading, logistics, supply chain management, business management, etc. is preferred;
? Applicants should have at minimum experience equivalent to 2 years on multinational company in supply chain function;
? Applicants who have experience in chemical company and know SAP usage are a big plus;
? Good analysis skills, be good at Microsoft Office Excel, Word, etc. ;
? Have basic knowledge on supply chain;
? Fluent in Mandarin and English (verbal and written).
公司介绍
路博润公司是一家全球领先的特种化学品公司，向全球交通运输、工业和消费品行业的客户提供辅助产品以提高其产品的品质，并提供技术服务。这些技术应用于引擎油润滑油添加剂，交通运输用流体和工业润滑剂，以及汽油和柴油的油料添加剂。此外，路博润还生产个人护理用品和药品的配料及添加剂；特殊材料（包括聚合物和塑料技术）；特种涂层用的特种树脂和添加剂。路博润公司通过在添加剂、配料和化合物方面行业领先的技术成功帮助我们的客户提高了其产品的质量、性能和价值，同时最大程度地减少了它们对环境的影响。
路博润公司成立于1928年，总部设在美国俄亥俄州克里夫兰城，在全球20个国家拥有生产基地，销售和技术中心遍布全球，员工总数达到6900人。
路博润添加剂(珠海)有限公司是美国路博润公司(Lubrizol)在中国的全资子公司，注册成立于2010年1月，公司在高栏港区的大型添加剂项目于2010年10月15日正式动工，首期投资2亿美元，将于2013年建成40万平方米的厂房, 年产20万吨润滑油添加剂。
珠海项目建成投产后将成为路博润全球供应链的重要一环，其产品将不但满足中国市场，也将供应亚太区及全球。
公司现处于筹建阶段，诚聘各类英才加入！
随着业务的迅速发展，路博润特种化工（上海）有限公司现诚招所述职位。
路博润公司成立于1928年，总部设在美国俄亥俄州克里夫兰城，在全球20个国家拥有生产基地，销售和技术中心遍布全球，员工总数达到6900人。
路博润添加剂(珠海)有限公司是美国路博润公司(Lubrizol)在中国的全资子公司，注册成立于2010年1月，公司在高栏港区的大型添加剂项目于2010年10月15日正式动工，首期投资2亿美元，将于2013年建成40万平方米的厂房, 年产20万吨润滑油添加剂。
珠海项目建成投产后将成为路博润全球供应链的重要一环，其产品将不但满足中国市场，也将供应亚太区及全球。
公司现处于筹建阶段，诚聘各类英才加入！
随着业务的迅速发展，路博润特种化工（上海）有限公司现诚招所述职位。