上海招聘

Responsibilities:

?Proactively target and build personal relationships with high value customers in the APAC region

?Develop an understanding of your customers’ fashion and lifestyle preferences

?Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy

?Ensure that sales leads are identified and prioritised in your daily workload

?Maximising the use of the technology available to meet your sales targets

Customer Relationship

?Optimise every opportunity to grow your customer base and acquire new high value clients

?Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper

?Demonstrate exemplary standards of customer service at all times and to all customers (internal and external), in line with brand and department standards

Teamwork

?Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists

?Support your team members in their absence to ensure customer service is never compromised and sales are not lost

?Partner with the customer care team at the Distribution centre to ensure VIP customers issues are resolved swiftly and satisfactorily

Customer Campaign

?Participate in EIP customer and marketing / partnership events as required

?Together with your manager, entertain high profile customers and conduct one to one appointments

任职要求：

?2-5 years of experience as a senior sales assistant or personal shopper with a loyal and established client book for a luxury fashion brand is essential

?A proven track record of achieving personal sales goals

?Motivated to drive sales, acquire new customers and to constantly improve the customer experience

?Extensive knowledge and interest in the current trends and fashions within ladies wear

?Ability to work hard and play hard, as part of a growing team

?An eye for detail and good organisational skills is essential

?Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers

?You will need to be able to write and speak English and Mandarin fluently, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar in both languages

?Numerate with strong computer literacy, particularly in excel and outlook

?Must have the confidence to contribute ideas to the working processes at NET-A-PORTER – even those outside your day-to-day remit

历峰集团旗下奢侈品电商Yoox Net-A-Porter(简称YNAP)与阿里巴巴成立合资公司-风茂贸易（上海）有限公司，YNAP是全球最受/欢迎的高端电商之一，囊括了近1000个奢侈品品牌、设计师品牌和美妆品牌，YNAP既有售卖当季产品的Net-A-Porter和Mr Porter，也有YOOX和THE OUTNET，同时也为奢侈品品牌提供电商代运营服务。