上海招聘

JOB PURPOSE 

 

Supporting JM IT Customers.  Ensuring infrastructure across the site is performing to standard.  Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) whilst remaining fully aligned to global JMIT Policies

  

  

RESPONSIBILITIES

  

• Configure, deploy, maintain, troubleshoot and support local infrastructure, including computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking (including Wi-Fi) and other computer and telecommunications equipment.

• Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems.

• Install and support PC, laptop, tablet and mobile hardware and applications software including supporting desk moves/new work place setups.

• Carry out basic systems operations duties requiring local hands and eyes support, including back-up tape management, supervised server restarts, LAN patching, and cabinet management.

• Contribute to project teams in the improvement of current JM IT services and development and delivery of new JM IT services.

• Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plans.

• Share acquired knowledge with colleagues through formal documentation and communications sessions.

• To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.

• Ensure that at all times company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to.

• As a member of the global JM IT community you will be a champion of the function’s values and culture, while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team.

  

 

  

QUALIFICATIONS

  

• Working knowledge of desktop, laptop, server and printer computer hardware dependencies and relationships of networks, phones, mobile devices, PC’s operation systems, databases and applications used in the JM environment.

• Holder of a recognised IT qualification or has significant IT experience.  

• Experience of technical implementations with good understanding of Microsoft and networking technologies.   

• Fluent (both verbal and written) in mandarin and English

        

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关于我们

Our vision is for a world that’s cleaner and healthier, today and for future generations. As a global leader in sustainable technologies, we apply our cutting-edge science to create solutions with our customers that make a real difference to the world around us. We’ve been leading this field for more than 200 years, applying unrivalled scientific expertise to enable cleaner air, improved health and more efficient use of natural resources. And our story doesn’t end there. Through continued investment in sound research and development, we’re tackling the world’s big challenges into our third century and beyond.