上海招聘

职位描述
Division: Administration

Supervisor: Operations Manager

Position Summary: To handle the daily work at the main reception desk such as
receive visitors, transfer phone calls, call express service, order water, process fax,
coordinate phone system maintenance, translations etc. Provide a welcome and
greeting atmosphere at the reception area.

Requirements:

？ Shanghai Hu Kuo Permit

Education
[Desired]
？ College degree preferable in English or Business English

Experience
[Desired]
？ One to two years experience as a receptionist or office worker.
？ 2 years experience with Microsoft Office Products-Word, Excel, Outlook, etc.

Skills
[Required]
？ Fluent in both Chinese and English with strong communication skills in both languages
？ Effective interpersonal skills- outgoing, not shy
？ Excellent organizational and time management skills
[Desired]
？ Speaks Shanghainese dialect

General Expectations
？ -Guided by ethical principals and character
？ -Presents a positive image of the school both through “people skills” and
appearance
？ -Self motivated with attention to detail
？ -Good team work spirit - kind, polite and considerate
？ -Can work alone as well as with others
？ -Ability to work under pressure
？ -Flexible, open to training, with a sense of responsibility

Duties and Responsibilities:
？ Receive all incoming calls to the school’s switchboard
-transfer incoming phone calls with the goal of completing a call within 2
minutes
-personal phone numbers are only available for internal faculty and staff
-filter junk phone calls
-take messages and forward the information when needed.
？ Understand what events are happening at the school and who the appropriate
person/division a call should be directed to
-Regularly check all calendars and newsletters and have that information
readily available for reference
？ Distribute incoming mail to the appropriate division or mailbox
？ Coordinate all express/courier service
-Incoming- once courier or express package arrives, immediately inform
the receivers by e-mail or phone call.
-Outgoing-hold receipt unless teacher requests it
？ Order bottled water
-inform the water company when there are holidays and activity days.
？ Send/receive/distribute faxes
- sent fax needs to be returned
- when a fax arrives, call or e-mail the receiver for pick up.
？ Receive visitors and direct them to appropriate persons.
- confirm appointments before directing the visitor.
？ Coordinate copy machine servicing:
- communicate with vendors for quick response on repairing
- inform secretary/division when servicing will take place
？ Coordinating phone system maintenance:
- maintain the extension list
- inform people by e-mail on how to use voice mail etc. when needed.
- be aware of problems with the system and inform vendor and/or IT
department.
？ Help other departments when available: with approval from Operations
Manager
？ Oral/written translation for teachers, parents and students when needed.
？ Other duties as assigned by Operations Manager

上海协和国际学校(Concordia International School Shanghai)是一所为在沪外籍人士子女提供幼儿-高中阶段美式课程教育的国际学校。坐落在金桥碧云国际社区内，全校现有来自世界近35个国家的学生1200余名，拥有来自近10个国家的教职工约260名，其中80%为外籍。请通过学校网页www.concordiashanghai.org了解更多学校信息。同时，欢迎大家扫描下方二维码（ConcordiaHR），关注学校招聘动态。