上海招聘

Main Responsibilities and Duties
Secure a good after-sales service in align with IKEA China service policies & balance the needs of customers with

company benefits
To support sales by securing a waiting time of exchange & return in align with global standard: 9+1 with the excellent co-worker schedules
To provide a proper spare part service to reduce the loss regarding product defect
To secure an efficient & prompt invoice printing service
Analyze and response to customer claims and proposals, develop action plans and follow up with target time
To secure a solid cooperation with CN Contact Center to enhance customer satisfaction

Department management
Responsible for developing the annual business plan with the store management team in regards to own department and areas of responsibility
Operate the department according to systems, methods and guidelines stated in IKEA Concept Documentation by having a high knowledge about IKEA Manuals and Rules & Guidelines

People Development
Coach and build up IKEA competence through providing direction, creating motivation and building trust
Have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors
Bring out the best in co-workers and attract, develop and inspire the organization. Securing that each individual

is motivated in terms of:
satisfying their own needs
contributing to the performance of the area of responsibility
contributing to a climate of trust in the area of responsibility

Requirements
Knowledge
Have a minimum of 1-2 years retail service or customer service experiences
Have management experience of team with a minimum headcount of 5-10 persons
Having experience with external service providers and solid networking and negotiation skills is a prefer
Motivation
Secure customer feel confident about shopping at Ikea store
Secure a good after-sales service in align with IKEA China service policies & balance the needs of customers with

company benefits
Develop people
Capability
Customer oriented & Business minded
Good at reflecting &using IKEA concept in daily job
Open, honest, humble, energetic &hard working
Flexible, willing to make difference
High teamwork spirit, delegating and willing to develop others
With positive working attitude & able to work under pressure

任职要求：
1、 2-3年零售业顾客服务管理经验，有至少5-10人团队管理经验，从事过售后服务管理优先考虑；
2、 以顾客为导向，具备良好的服务意识及优秀的顾客服务技巧；
3、 具有较强的换位思考能力和抗压能力；
4、 诚实，正直，富有热情和团队感染力，有良好的商业意识。

宜家家居于1943年创建于瑞典，“为大多数人创造更加美好的日常生活”是公司自创立以来一直努力的方向。
宜家在欧洲，美洲以及亚太地区的40个国家中有超过333家门店。在宜家眼里，中国是全球最具潜力的零售市场。截止到2017年，宜家已经在上海，北京，广州，成都，深圳，南京，大连，沈阳，天津，无锡，宁波，武汉，重庆，杭州和西安先后设立了24家零售商场，3家购物中心和2个提货中心。在未来，宜家将在中国新开更多新店。
优秀的企业文化和充分开放的职业发展平台成为宜家吸引和挽留员工的最大亮点。也许宜家不适合每一个人，但或许正是你梦想的地方！
上海的第三家商场宝山商场已于2013年盛大开业，目前以下职位正在积极招募当中，如果您热爱家居生活并对我们的理念感兴趣，请加入我们！
更多信息，请浏览：www.ikea.com.cn