上海招聘

岗位： IT支持工程师

所在地：上海

汇报关系: 驻香港亚太区IT服务负责人

职位描述：

• 负责公司中国办事处的日常IT运营和用户支持；
• 安装、维护，并且解决PC 电脑、苹果电脑、打印机以及相关设备的问题。其中包括对操作系统的更新，对桌面软件的问题的解决；
• 安装，维护，并且支持桌面应用软件，以及外设组件；
• 解决所有的打印问题；
• 云计算的工作经验；
• 给终端用户提供软件和硬件方面的技术支持；
• 受理并实现用户IT需求；
• 网络内容服务商应用和续订方面的经验；
• 通过使用电话，电子邮件和亲自解决的方法来协调和处理IT 要求。

职位要求：

• 不少于一年桌面支持/网络管理（Helpdesk）支持经验， 精通 Windows系统安装、配置、维护、故障排除；熟悉AD环境下IT运维；
• 能够完成常见的桌面和服务支持的工作。包括对电脑的配置，更新和对硬件和操作系统的维护；
• 具有TCP/IP 和一定的网络管理工作经验；
• 有管理供应商的经验；
• 有良好的客户服务观念，工作责任心强，注重团队合作；
• 具备较强的学习能力、问题分析能力、沟通（英语）能力以及良好的服务意识；
• 英语四级以上水平，拥有优秀的英语听说读写能力，可适应英语工作环境。

福利:

• 五险一金
• 年终奖金
• 5天工作
• 带薪年假10-15天

请发送完整的简历和求职信至 itjob@euromoneychina.com

收集的个人数据将仅用于招聘目的。

Job Title: Service Desk Support Analyst

Function: Technology Services

Location: Shanghai

Reporting to: Head of Service Delivery – Asia (based in Hong Kong)

Role:

· Respond to customer queries and requests

· Accurately log details and time spent on user requests and queries

· Configure system software to provide user access to appropriate functionality

· Deploy hardware and software

· Keep the Head of Service Delivery informed of events, incidents and problems

· Follow active procedures and suggest process improvement where appropriate

· Coordinate with external suppliers when required

Key Accountabilities:

· Accurate reporting of time spent on each incident/request logged in the support system

· Configuration of the user aspects of system management systems including active directory and telephone system

· Allocation and logging of the loan equipment available to users

· Effective communication with all levels of the business via email, instant messaging and the intranet

· Configuration of desktop and laptop of Windows computers (knowledge of Macintosh computers is a plus)

· Maintain an accurate record of all Tech assets and accessories

Competencies:

· Excellent communication skills in English and Putonghua is a must (knowledge in Cantonese is a plus)

· Good telephone manner

· Good customer service mentality and skillset

· Dedicated to improving the service provided by the team

· Extremely methodical and accurate

· Flexible and enthusiastic

· Articulate and confident

· Effective multitasker

· Proactive approach to providing support

Experience:

· 1 year working in a technical support environment as first or second line support

· Installation/Configuration/Troubleshooting of Microsoft Windows 10 Operating Systems

· Application Support: Office 365 suite, VMware Horizon, SCCM, McAfee suite etc.

· Hardware Support: Diagnose faults, replace and upgrade memory and hard drives in both desktops and laptops

· Experience with managing local suppliers

· Familiar with ICP application and renewal

· Experience of Internet Technologies and networking concepts (LAN, WAN, Ethernet, cabling, TCP/IP)

· Building and maintenance of desktop PCs and laptops

· Experience of Domain/Active Directory administration and configuration

· Mac OS 10.13 and upwards administration an advantage

· Experience of telephony and telephone system configuration an advantage

Benefits:

• 5 Social Insurance and Housing Fund
• Year-end performance bonus
• 5-day week
• 10-15 days annual leave

To apply, please send full resume with cover letter via email to itjob@euromoneychina.com

Personal data collected will be used for recruitment purpose only.

欧洲货币机构投资者有限公司是在英国证券交易所上市的国际商业信息集团，并且是FTSE 250股票指数的成员。 Euromoney的业务涵盖资产管理，价格分析，数据和市场情报，旗下品牌包括Euromoney, Institutional Investor, BCA Research，Ned Davis Research和Fastmarkets。 Euromoney还经营各种大型活动。

Euromoney收入约为4亿英镑，市值约为12亿英镑，拥有约1600名员工。公司总部位于伦敦，并在纽约，蒙特利尔，中国香港，新加坡和上海设有其他主要办事处。集团在全球还有20个办事处。

Euromoney Institutional Investor PLC is an international business information group listed on the stock exchange and is a member of the FTSE 250 share index. Euromoney’s group of businesses covers asset management, price discovery, data and market intelligence, under brands including, Euromoney, Institutional Investor, BCA Research, Ned Davis Research and Fastmarkets. Euromoney also runs an extensive portfolio of large-scale events. Euromoney has revenues of around ￡400m, a market cap of about ￡1.2bn and approximately 1600 employees. The business is divided into five divisions:

- Financial & Professional Services
- Telecoms
- Institutional Investor
- Investment Research
- Fastmarkets

Euromoney is known for its entrepreneurial culture – Euromoney people are creative, action-oriented, close to customers, passionate about their brands, knowledgeable about the industries they serve and accountable for their results. The company aims for what it calls “the best of both worlds” – complementing these entrepreneurial characteristics with the benefits that come from being a sizeable company; for example taking advantage of Euromoney’s scale, sharing best practice, operating strategically and creating career paths for staff across the whole company. Strong central functions alongside the business divisions are essential for this.

In 2016, Euromoney outlined a new strategy to investors combining organic development and strategic and well-executed acquisitions and disposals. The company aims to allocate and recycle capital efficiently towards good, organic and inorganic opportunities via their “best of both worlds” operating model. Their ambition is to generate consistent and meaningful returns for shareholders at relatively low risk.

The company headquarters are in London, with additional main offices in New York, Montreal, Hong Kong, Singapore and Shanghai. The group has a further 20 offices around the world.