上海招聘

Job Overview职位描述

* Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand 

* 主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。

  

Duties and Responsibilties工作职责  

* Process all incoming and outgoing calls accurately and courteously.

* 正确并礼貌地处理所有打进和打出酒店的电话。

* Records and controls accurately wake up calls.

* 准确记录并管理叫早服务。  

* Pages guests in co-operation with concerned department.

* 与相关部门合作，对客人进行呼叫。

* Aware of local telephone listings and frequently dialled numbers.

* 熟悉当地电话表以及常拨号码  

* Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb sca   e and other critical situations.

* 严格遵守处理紧急事件，如火灾、威胁和其它危机的标准政策和工作程序。 

* Maintain Hotel Information

* 保管酒店相关信息。

         

Qualifications and Requirement 任职要求

Required Skills  技能要求

*Communication skills are utilized a significant amount of time when interacting with others: demonstrated a  bility to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.  

* 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与客，员工和第三方交往。

* Able to read and wnte English.  

* 能够读写英语。  

* Proficient in the use of Front Office System.  

* 熟练使用前台系统。

Qualifications学历

* High School or Vocational Certificate in Business Management, Business Study or equivalent.

* 具有高中或商业管理，商务或相关专业证书。

Experience 经验

* 1 year experience in customer service or switchboard operator  

* 拥有1年宾客服务或电话总机的工作经验。

There is a little thing means everything
细致入微，体贴入心

DoubleTree by Hilton Shanghai Pudong opens on 28th Feb, 2012. Near Lu Jia *** Financial Centre, minutes from Jin Mao Tower, Oriental Pearl Tower Shanghai New International Exposition Center and The Bund., twin building structure is fantastic with top 47 floors, convenient transportation to city center.
上海东锦江希尔顿逸林酒店于2012年2月28日在上海盛大开幕。毗邻上海新国际博览中心，位于陆家嘴商圈内，酒店拥有得天独厚的双子楼结构，以至高47层傲然屹立于浦东，俯瞰浦江两岸，美景尽收眼底，并以其枢纽位置便捷通往各上海商业中心。

We are glad to offer you 850 rooms with elegant furniture; romantic view from our 46 Floor X-Sensation Restaurant; Delicious Shanghai & Cantonese Cuisine; all kinds of Banquet ballrooms and meeting rooms, considerate business center and fitness center, full fill your needs by all means.
酒店拥有850间豪华客房；别具一格的46楼旋转餐厅，为您奉上空中的浪漫体验；精致的本帮菜、粤菜餐厅，欧风简洁的咖啡厅；多种规模的宴会厅、会议室，完善的商务中心、健身中心等设施，满足您的不同需求。

Join us and experience the new DoubleTree by Hilton Shanghai – Pudong.
赶快加入我们一起感受上海东锦江希尔顿逸林酒店提供的全新体验吧！