Customer Service Representative
上海百特医疗用品有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:制药/生物工程
职位信息
- 发布日期:2013-05-13
- 工作地点:上海-徐汇区
- 招聘人数:2
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:业务跟单 物流专员/助理
职位描述
Main Responsibilities:
Summary: Be the owner of Sales and credit order management from order taken/approval/verifying, product allocation, payment collection, delivery to invoice issued and ensure to follow company policies and procedures for overall sales order management process.
Main Responsibilities:
1. Execute sales contracts, verify the selling price, request arrival date, payment term, product availability, transportation mode, product allocation plan with contract terms and sales forecasting before order processing.
2. Handle sales order / product return / internal sample / Hardware order, execute order in JDE system base on requested form, control shipment with EOQ (economic order quantity) target, handle urgent shipment properly, record and review EOQ performance with commercial team.
3. Follow up order status with forwarders against promised pick/ship schedule and update status in JDE system; Collect and document customer signed Pack List;
4. Work with commercial/ planning team/ logistics/ finance/ QA for product/ shipment related activities, communicate with customer/commercial/sales team properly for exceptional case, such as short supply, shipment delay on order processing.
5. Be involved in new customer set up / price change process; be owner of customer master information maintenance in JDE including customer shipping address, contact person, telephone number, shipping instruction, mode of transportation, lead time etc.
6. Visit keys customers; train customers on basic order policy and special case management process.
Qualifications:
1. College graduated and at least 3 years of experience in contract processing or logistics operation field;
2. Highly skilled at MS office and ERP system;
3. Strong interpersonal and communication skills;;
4. Strong ability to deal with complex and stressful situations, such as internal and external complaints;
Summary: Be the owner of Sales and credit order management from order taken/approval/verifying, product allocation, payment collection, delivery to invoice issued and ensure to follow company policies and procedures for overall sales order management process.
Main Responsibilities:
1. Execute sales contracts, verify the selling price, request arrival date, payment term, product availability, transportation mode, product allocation plan with contract terms and sales forecasting before order processing.
2. Handle sales order / product return / internal sample / Hardware order, execute order in JDE system base on requested form, control shipment with EOQ (economic order quantity) target, handle urgent shipment properly, record and review EOQ performance with commercial team.
3. Follow up order status with forwarders against promised pick/ship schedule and update status in JDE system; Collect and document customer signed Pack List;
4. Work with commercial/ planning team/ logistics/ finance/ QA for product/ shipment related activities, communicate with customer/commercial/sales team properly for exceptional case, such as short supply, shipment delay on order processing.
5. Be involved in new customer set up / price change process; be owner of customer master information maintenance in JDE including customer shipping address, contact person, telephone number, shipping instruction, mode of transportation, lead time etc.
6. Visit keys customers; train customers on basic order policy and special case management process.
Qualifications:
1. College graduated and at least 3 years of experience in contract processing or logistics operation field;
2. Highly skilled at MS office and ERP system;
3. Strong interpersonal and communication skills;;
4. Strong ability to deal with complex and stressful situations, such as internal and external complaints;
公司介绍
百特是全球领先的医疗用品公司,百特专注于危重治疗领域,在肾科、药物输注和生物科技等领域通过提供先进的多样化的产品和服务,拯救患者的生命并提高患者的生活质量。百特于2005年和2006年连续入选“全球100家最可持续发展企业”。
百特总部设在美国芝加哥,是***进入中国医疗市场的大型跨国公司之一,目前已在中国多个城市建立了办事处,并建立了五家大规模的合资和独资生产企业,共有正式员工3000余人。
我们的理念是注重结果、客户导向;我们的价值观是正直诚实、坦诚沟通、承责力行;我们的激励方式是鼓励创新、奖励优秀。百特致力于成为危重治疗领域的领先企业,期盼更多优秀人才的加入,我们承诺为您提供充满活力的工作和成长环境,与百特共筑未来!
上海百特医疗用品有限公司创建于1997年,是一家生产静脉输液系列产品的企业,现有员工近1000名。我公司自建厂至今已获得iso14001,iso9001,iso9002 审核及国家gmp五年复审。上海百特以百特的共享价值观为基础, 吸引并选拔***人才,通过对人才的指导、发展、奖励和保留达到人才最优化,从而使百特成为最具有竞争力及最受员工推崇的公司。
我公司现因业务发展需要,现需招聘如下人员,欢迎积极应聘,公司将会提供外资企业具有竞争优势的薪资福利待遇以及培训发展的机会。
公司地址:金山区朱行镇亭朱路388号。公司提供市区(如:杨浦线,宝山线,锦江乐园线,闵行线,浦东线)和石化线等多条班车线路方便员工上下班。
百特总部设在美国芝加哥,是***进入中国医疗市场的大型跨国公司之一,目前已在中国多个城市建立了办事处,并建立了五家大规模的合资和独资生产企业,共有正式员工3000余人。
我们的理念是注重结果、客户导向;我们的价值观是正直诚实、坦诚沟通、承责力行;我们的激励方式是鼓励创新、奖励优秀。百特致力于成为危重治疗领域的领先企业,期盼更多优秀人才的加入,我们承诺为您提供充满活力的工作和成长环境,与百特共筑未来!
上海百特医疗用品有限公司创建于1997年,是一家生产静脉输液系列产品的企业,现有员工近1000名。我公司自建厂至今已获得iso14001,iso9001,iso9002 审核及国家gmp五年复审。上海百特以百特的共享价值观为基础, 吸引并选拔***人才,通过对人才的指导、发展、奖励和保留达到人才最优化,从而使百特成为最具有竞争力及最受员工推崇的公司。
我公司现因业务发展需要,现需招聘如下人员,欢迎积极应聘,公司将会提供外资企业具有竞争优势的薪资福利待遇以及培训发展的机会。
公司地址:金山区朱行镇亭朱路388号。公司提供市区(如:杨浦线,宝山线,锦江乐园线,闵行线,浦东线)和石化线等多条班车线路方便员工上下班。
联系方式
- Email:TTA@baxter.com
- 公司地址:金山区朱行镇亭朱路388号。公司提供市区(如:杨浦线,宝山线,锦江乐园线,闵行线,浦东线)和石化线等多条班车线路方便员工上下班。