上海招聘

DEPARTMENT: Jiahui Dental Clinic

REPORTS TO: Jiahui Dental Chief

POSITION SUMMARY:

The main responsibility for this position is to ensure that patients receive great customer service for their experience at Jiahui. Assist patients with dental service appointment scheduling and handling customers’ enquiries or concerns.

ESSENTIAL TASKS:

Provide excellent on-site customer service to patients, initiate and build positive relationships with them.

Respond promptly to customer’s inquiries on site or via HCRM platform and follow up on customer’s demands

Attentive to customer’s inquiries and requests at all times, identify the medical treatment needs of patients, fill in the HCRM , and carry out secondary sales

Keep customer information confidential.

Coordinate with medical team and patients in making and changing appointments in HIS.

Activate emergency messages with speed and accuracy.

Maintain a good relationship with customers and patients

Provide 7*12 hours customer services according to the roster

Identify areas for improvement and participate in improvement initiatives.

Ensure teamwork and participate in all activities related to the smooth running of the department.

Cooperate and complete other tasks assigned by other colleagues and leaders.

KNOWLEDGE, SKILLS, and ABILITIES:

Strong sense of responsibility and customer service skill, positive and willing to develop in CRM team

Two to three years above customer service related working experience, especially like hotel reception and flight attendant;

Priority will be given to dental, nursing or relevant experience in the dental hospital or clinic

Good problem-solving and team work ability

Ability to handle computer-related tasks

Strong communication and coordinating skill

Proactive to solve customers’ problems and build professional relationships

Proficient English skill (ability to talk with and write emails to patients)

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