上海招聘

ummary of the Role 1. Customer satisfaction Set up CSI annual target per dealer Review dealer service process with dealer and identify weak areas for improvement； Visit all dealers within assigned area and follow up with process improvement action plan on regular basis Assess dealers service manager qualification and performance when a replacement occurs； Coordinate and support major customer complaints handling at dealer level. Service provider support on RSA operational liaison of special vehicle mobility authorization； 2. Dealer aftersales business development Drives and develop dealer aftersales parts business； Optimize dealer operative business of workshop efficiency, dealer customer care strategy and competence development； Enforce Volvo car dealer standards, support/investigate warranty/ technical issues via regular visits to service centre； Dealer management in respect to processes in Service, Parts & Warranty including Body & Paint； Ensure proper implementation and achievement of brands seasonal activities target at Dealer level. 3. Dealer performance measurement Monitor, drive and follow up dealers performance level in non-business annual targets； Perform on-site support/audit at dealer level on regular basis； Organize regular dealer conference within assigned area； Monitor and approve dealer incentives according to policies. 4. Appointment of new Dealers Assess Aftersales suitability and readiness of a prospective new Dealer to become a Volvo authorized repairer； Plan Aftersales facilities and infrastructure during new dealer preparation stage； Offer advice in planning stage of new Dealerships or the renovation of existing sites. Qualifications: 5-year automotive dealer management or relevant experience in premium segment； College degree in automotive engineering or business-related major； CET-6/TEM 4 or quivalent oral and written English level； Professional appearance and personality to deal directly with dealers and be a representative for the brand to customers if necessary； Self-motivated and committed to the compliance with corporate integrity； Expert in customer service process and customer satisfaction； Extensive understanding of automotive franchising daily business； Team player and be able to work under pressure with high travel frequency； Proficient with Microsoft office & other common computer applications； Good knowledge level of Volvo on commercial/technical systems is a strong plus.        

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