上海招聘

岗位职责:

? Perform agent functions of Referral Center handle incoming calls with professional telephone etiquettes; follow scripts when required and applicable.
? Answer basic inquiries based on knowledge base information and in line with hospital policies.
? Update service scope, detail physician background and other knowledge data base
? Provide centralized service function for insurance company, international companies and schools or other referral organization, key person that familiar with referral procedure and reachable during off-duty time and weekends
? Collect appointment change, consent form, referral letter, medical report etc and send to related department, trace the details and give referral organization feedback
? Support in problem resolving and take lead in resolving difficult cases/situations
? Coordinate communications with clinics and related departments to ensure quality service or support provided to patients, e.g., Inpatient, Admission etc.
? Report new situations or challenges to managers, and help to do case study or data analysis to support further improvement decision

上海和睦家医院于2004年12月1日开始营业。上海和睦家医院的宗旨是：在家庭般温馨舒适的就诊环境里，为患者提供全方位的医疗服务。
上海和睦家医院具有自己特定的建院目的，是一家获得JCI国际认证的综合性医院，拥有来自全球的高水平医务人员，同时可与全球40多家保险公司直接结算。上海和睦家医院设有24小时开放的急诊室，可为患者提供门诊和住院服务，医院还配备有手术室、放射科、药房和化验室。
上海和睦家医院在选择具有国际背景的医生和本地医疗专家时，不仅考察其培训经历和专业知识是否卓越，还要考察他们的同情心、同理心以及是否真正有兴趣在多元文化环境中工作。除了具有高水平的医疗团队外，上海和睦家医院还与来自地方教学医院及亚洲地区医疗机构的医学教授和顾问建立了良好的工作关系。
上海和睦家医院是值得您信赖的健康伙伴！
地址：上海市长宁区平塘路699号 邮编：200336

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