上海招聘

Purpose of the Position:
Manage Asia Hub Customer Service team to support business growth. Interface with customer/distributor, conduct sales order processing and related follow up actions. Maintain good relationship with customers and keep sales order records with the objective of ensuring customer satisfaction with their products and services within corporate policies, procedures and systems.
Day to Day Responsibilities:
? Build and lead Asia Hub Customer Service team to support business growth.
? Manage and measure customer satisfaction w/ the CS function.
? Establish a performance dashboard w/ strategic distributor.
? Contribute to CSR metrics.
? Order & delivery process standardization and optimization.
? Sales order execution.
? Deal with customer's complaint.
? Deal with customer enquiries regarding delivery, pricing and product information.
? Coordinate with internal parties to improve on time delivery performance.
? Coordinate with customer for AR payment.
? Strengthen relationships with Sales, Channel, Supply Chain, Scientific Support, Finance, in order to improve customer experience.
? Continuous improvement in customer service related fields.
Requirement：
?Bachelor degree or above
?Major in Business Administration, English or others.
????????6+ year customer service related experience, high commercial sense.""
职位要求：
Purpose of the Position:
Manage Asia Hub Customer Service team to support business growth. Interface with customer/distributor, conduct sales order processing and related follow up actions. Maintain good relationship with customers and keep sales order records with the objective of ensuring customer satisfaction with their products and services within corporate policies, procedures and systems.
Day to Day Responsibilities:
? Build and lead Asia Hub Customer Service team to support business growth.
? Manage and measure customer satisfaction w/ the CS function.
? Establish a performance dashboard w/ strategic distributor.
? Contribute to CSR metrics.
? Order & delivery process standardization and optimization.
? Sales order execution.
? Deal with customer’s complaint.
? Deal with customer enquiries regarding delivery, pricing and product information.
? Coordinate with internal parties to improve on time delivery performance.
? Coordinate with customer for AR payment.
? Strengthen relationships with Sales, Channel, Supply Chain, Scientific Support, Finance, in order to improve customer experience.
? Continuous improvement in customer service related fields.

作为一百多年来实验室产品领域领先的开发商、制造商和全球供应商，Corning 生命科学部与研究人员和制药商保持合作，探寻新方法来提高效率、降低成本和加快交付时间。凭借在材料科学、聚合物表面科学、细胞培养和生物学等领域独有的专业知识，该部门所提供的创新解决方案能有效提高生产力并支持突破性研究。
生命科学业务的产品包括耗材（如塑料容器、特殊表面、细胞培养介质和血清），以及用于高级细胞培养研究、生物处理、基因组学、药物开发、微生物学和化学研究的通用实验室器皿和设备。Corning 通过以下几大主要品牌出售生命科学产品：Corning、Falcon、Pyrex、Axygen 和 Gosselin。
这些产品供全球销售，主要由经销商销售给制药和生物技术公司、学术机构、医院、政府机关和其他机构。Corning 在美国伊利诺伊州、马萨诸塞州、纽约州、北卡罗来纳州、犹他州和弗吉尼亚州，以及中国、法国、墨西哥和波兰设有生命科学业务产品的生产设施。