上海招聘

Primary Function Manages IT service functions and capabilities support to Elanco commercial operations and Wusi manufacture site for Stallion office move and IT cutover work. The primary focus of this role will be partnering with Global ETS, China Elanco IT and local business organization to deploy and manage IT capabilities, infrastructure and IT tools supporting both Commercial and Wusi operations. Primary Accountabilities/Responsibilities o Site Service Operation Management o Incident Management – Provide oversight for services provided by external service providers, coordinate with enterprise-wide IT partners, and serve as a liaison to the business partners and IT leaders, especially for escalations. o Problem Management – Engage with SME team and follow up on root cause analysis, analysis of trends, and recommendations to improve and stabilize the solution. o Develops incident handling and escalation policies, SOP and procedures. o Tracks and analyzes trends and generates statistical reports; o Identifies, recommends and coordinates user training programs to increase computer literacy and self-sufficiency; o Liaises with vendors for procurement and implementation o Provides effective hardware and software asset management and life cycle management (LCM) o Technology Integrator o Identifies, recommends and coordinates user training programs to increase computer literacy and self-sufficiency o Manage OCM and technology life cycle and execute transition of technology cutover. o Work with technologist & quality SME to develop needed application turnover processes and deliverables. o IT project management and execution, ensure solutions are scoped & delivered according to approved budget and target dates and meet the business needs for key stakeholders and users o Quality Analyst o Ensure adherence to Elanco IT quality requirement and SOP o Create, review and maintain documentation to support IT quality requirement

Qualification and Skills - University degree, major in information is preferred. - Minimum 5 years’ IT project and IT support experience. - Experience and understanding of Commercial business operation and manufacture Operation. - Demonstrates excellence in implementing OCM changes for complex projects to business partners. - Strong expertise and patience in coordinating complex testing environments and projects - Excellence in managing vendor and influencing colleagues to complete work in timely fashion and same time balancing expectations of management on accountability and appropriate ownership. - Experience in Global IT system testing process and toolset – coordination of multiple groups in testing - Excellent in oral and writing skills(both Chinese and English) demonstrating the ability to take complex changes or impacts to the business and applying them in easy to understand and simplified communications. - Demonstrated ability to drive work to completion either in front or behind the scenes. - Demonstrated experience in coordinating multiple integrated IT or business modules of complex implementation either during testing or cutover activities. - Hands on experience implementing complex IT projects - Ability to proactively identify issues and either resolve or escalate to appropriate levels for resolution. - Effective leadership skills to manage several projects at one time and ensure the team meet deadlines including regional or global projects/ initiatives. - Excellent interpersonal skills to handle sensitive and confidential information/situations and able to network effectively across groups and levels. - Ability to work under pressure and compliance with strict deadlines.

Core competencies - Influence: Builds relationships and influences internal and external customers, Team player. - Accountability: Accountable for Results, Good multiple-tasking focus, Strong follow through and closure of matter/case. - Thinking capability: Analytical, Strategic, Creative, Good business judgment/knowledge - Working Style: Persistence and Stability, Results Orientation, High learning agility, Proactive and fast response/having sense of urgency, , Attention to details and adherence to guidelines. - Values: Respect for People, Integrity and Excellence. - Change mindset: Expected to play a key role in transformational change initiatives in the company (in merger & acquisition integration) but also need to be effective and practical in support of daily business work. - Personal Brand: Resourceful, Assertive, Self-motivated, Energetic. - Other Information 1. Travel: Up to 10% 2. Location: Shanghai

Ants IT Service团队成立于1996年，Ants在中国致力于成为前沿的服务提供商，为客户提供出众的IT（信息技术） 外包服务、解决方案和产品，帮助我们的客户灵活运用IT的利器去提高竞争力、在数字经济大潮中脱颖而出，走向成功。

公司拥有多项资质，团队经验丰富，为众多优质外资客户（部分世界500强）提供IT咨询、规划、运维服务，为国家部委及政府事业单位提供智能化系统集成与信息系统监理服务。ANTS期待您的加入，共创辉煌！