Operator(职位编号：WAL0102G)
上海外滩华尔道夫酒店
- 公司规模：150-500人
- 公司性质：合资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2012-11-02
- 工作地点：上海
- 招聘人数：若干
- 职位类别：咨询热线/呼叫中心服务人员
职位描述
Work Locations
:
Waldorf Astoria Shanghai on the Bund
No. 2 Zhong Shan Dong Yi Rd Huange Pu
Shanghai 200002
A Switchboard Telephonist with Hilton Worldwide accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
What will it be like to work for this Hilton Brand?
With thousands of hotels in more than 80 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.
If you understand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because itﾒs with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. We're Hilton Worldwide. Welcome.
What will I be doing?
What will I be doing?
As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Accept and deliver all messages correctly and promptly for both Guests and management
Ensure all wake up calls take place at the correct time
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
Handle emergency calls immediately and relay comprehensive and accurate information, as required
Demonstrate a high level of customer service at all times
Comply with hotel security, fire regulations and all health and safety legislation
Attend appropriate training courses, when required
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
Follow company brand standards
Assist other departments, as necessary
What are we looking for?
Switchboard Telephonists serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude and good communication skills, especially on the telephone
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer-focused industry
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Worldwide --- offering an open door, a welcoming smile, and an exceptional experience.
Reached a total of 29 million Hilton HHonorsﾮ members ﾗ with 2.5 million members joining in 2010 alone
One of the largest hospitality companies in the U.S. by number of rooms
Developing one of the largest pipelines in our history and in the industry --- with a special commitment to global expansion
First major hospitality company to require sustainability measurement as a brand standard
:
Waldorf Astoria Shanghai on the Bund
No. 2 Zhong Shan Dong Yi Rd Huange Pu
Shanghai 200002
A Switchboard Telephonist with Hilton Worldwide accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
What will it be like to work for this Hilton Brand?
With thousands of hotels in more than 80 countries, Hilton Worldwide offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.
If you understand the importance of a proper welcome and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Worldwide. Because itﾒs with Hilton Worldwide where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. We're Hilton Worldwide. Welcome.
What will I be doing?
What will I be doing?
As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Accept and deliver all messages correctly and promptly for both Guests and management
Ensure all wake up calls take place at the correct time
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
Handle emergency calls immediately and relay comprehensive and accurate information, as required
Demonstrate a high level of customer service at all times
Comply with hotel security, fire regulations and all health and safety legislation
Attend appropriate training courses, when required
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
Follow company brand standards
Assist other departments, as necessary
What are we looking for?
Switchboard Telephonists serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Positive attitude and good communication skills, especially on the telephone
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a customer-focused industry
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Worldwide --- offering an open door, a welcoming smile, and an exceptional experience.
Reached a total of 29 million Hilton HHonorsﾮ members ﾗ with 2.5 million members joining in 2010 alone
One of the largest hospitality companies in the U.S. by number of rooms
Developing one of the largest pipelines in our history and in the industry --- with a special commitment to global expansion
First major hospitality company to require sustainability measurement as a brand standard
公司介绍
华尔道夫酒店系列是希尔顿全球的奢侈品牌。每家华尔道夫皆秉承华尔道夫酒店所独有的品牌传承，极具意义的历史地标建筑、原创艺术的内部装饰、享誉至尊的产品与无与伦比的服务，完美的融为一体。每一家华尔道夫酒店皆被视为“绝佳之精品”。
上海外滩华尔道夫酒店一共由 260间客房和套房组成。 酒店的许多客房都能俯瞰迷人的外滩风光，同时也被其他的历史名胜美景所环抱，为客人提供外滩江畔经典而又非同寻常的体验。历史建筑楼华尔道夫会所，坐落于外滩二号，即1910年代著名英国绅士俱乐部—上海总会的旧址。穿过宽阔明朗的中庭，是拔地而起的华尔道夫酒店，同样面向外滩，位于繁华的四川中路。
WALDORF ASTORIA is Hilton worldwide's luxury brand of landmark hotels, with each one as singular and timeless as the brand’s namesake. From classic elegance to modern grandeur, Waldorf Astoria Hotels & Resorts each represent worldly sophistication and unparalleled guest service ，each hotel & resort offers the exquisite accommodations and signature accoutrements that define refinement and sophistication.
Each one is ‘The Greatest of Them All’.
The 260-room Waldorf Astoria Shanghai on the Bund comprises two connecting buildings. The Waldorf Astoria Club (heritage building), which previously housed the renowned Shanghai Club (famed as an exclusive Gentlemen’s Club in the 1920s), is located at No. 2 on the Bund. Across an immaculate courtyard is a new-build contemporary tower located parallel to the Bund, on Sichuan Road.
Click on explore jobs, and then enter your search criteria to review our current opportunities. When you are ready, you can create an account and apply online, or setup a profile and register to be notified when an opening matching your criteria is posted. You can even share job openings with your friends if you see a good match. Thank you for your interest!
交通信息Transportation Information
地铁路线Railway Route
地铁2号线：南京东路站点，下车后3号出口步行约15分钟即可到达。
Line-2: Please get off at Nanjing East Road Station though Exit-Three, then about 15 minutes walking distance to hotel.
地铁10号线：豫园站点，下车后1号出口步行约10分钟即可到达。
Line-10: Please get off at Yu Yuan Station though Exit-one, then about 10 minutes walking distance to hotel.
酒店人力资源部办公室地址Hotel HR Department Office Address
上海市黄浦区中山东一路2号地下2层
-2F, No. 2 Zhongshan Dong Yi Road, Huang Pu District, Shanghai 200002, P.R.C
求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件
Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificates and other qualifications.
上海外滩华尔道夫酒店一共由 260间客房和套房组成。 酒店的许多客房都能俯瞰迷人的外滩风光，同时也被其他的历史名胜美景所环抱，为客人提供外滩江畔经典而又非同寻常的体验。历史建筑楼华尔道夫会所，坐落于外滩二号，即1910年代著名英国绅士俱乐部—上海总会的旧址。穿过宽阔明朗的中庭，是拔地而起的华尔道夫酒店，同样面向外滩，位于繁华的四川中路。
WALDORF ASTORIA is Hilton worldwide's luxury brand of landmark hotels, with each one as singular and timeless as the brand’s namesake. From classic elegance to modern grandeur, Waldorf Astoria Hotels & Resorts each represent worldly sophistication and unparalleled guest service ，each hotel & resort offers the exquisite accommodations and signature accoutrements that define refinement and sophistication.
Each one is ‘The Greatest of Them All’.
The 260-room Waldorf Astoria Shanghai on the Bund comprises two connecting buildings. The Waldorf Astoria Club (heritage building), which previously housed the renowned Shanghai Club (famed as an exclusive Gentlemen’s Club in the 1920s), is located at No. 2 on the Bund. Across an immaculate courtyard is a new-build contemporary tower located parallel to the Bund, on Sichuan Road.
Click on explore jobs, and then enter your search criteria to review our current opportunities. When you are ready, you can create an account and apply online, or setup a profile and register to be notified when an opening matching your criteria is posted. You can even share job openings with your friends if you see a good match. Thank you for your interest!
交通信息Transportation Information
地铁路线Railway Route
地铁2号线：南京东路站点，下车后3号出口步行约15分钟即可到达。
Line-2: Please get off at Nanjing East Road Station though Exit-Three, then about 15 minutes walking distance to hotel.
地铁10号线：豫园站点，下车后1号出口步行约10分钟即可到达。
Line-10: Please get off at Yu Yuan Station though Exit-one, then about 10 minutes walking distance to hotel.
酒店人力资源部办公室地址Hotel HR Department Office Address
上海市黄浦区中山东一路2号地下2层
-2F, No. 2 Zhongshan Dong Yi Road, Huang Pu District, Shanghai 200002, P.R.C
求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件
Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificates and other qualifications.
联系方式
- 公司地址：地址：span黄浦区中山东一路2号