上海招聘

Under the general guidance and direction of the Reservations and Ticketing Team Leader, provide quality reservations & ticketing customer service and, on an as required basis provide operational support to ensure customer needs and requirements are met in a timely, friendly and professional manner and to contribute to the achievement of financial and business targets.

Key Outputs:

. Answer all calls/enquiries form Greater China and rest of Asia in a consistently courteous and efficient manner

. Update systems and databases with appropriate customer information and process customer requests or changes accurately and promptly.

. Respond to customer enquiries and complaints in a timely, professional and friendly manner to exceed customer expectations and aid customer retention.

. Selling/Promoting Air NZ products and services to assist in the achievement of financial and business targets.

. Develop highly effective relationships with all internal and external customers

. Listen, be sensitive and proactively offer solutions to all internal and external customers

. Meet the performance standards of telephone answering etiquette

. Keep updated on various marketing programmes such as Frequent Flyer/ promotion events in ensuring that quality service can be given to them

. Answer travel agents call and provide seamless operations support

. Work with Airport staff in ensuring special customer requests are met fulfilling all requirements and provide on the ground operational support for the Airport Manager as required

. Perform a good reservations role ensuring effective control of the seat capacity allocation to the specific key account and to minimise seat wastage through close monitoring

. Be conversant on various reservation procedures on PTA handling, staff travel, queue duty, Wholesale ticketing and other reservation functions

. Perform a travel consulting role in promoting our products and services

. Carry out administrative duties as required to facilitate effective functioning of customer service operations.

. Identify and recommend process improvements that enhance the customer experience and improve efficiency and sales results.

. Assist in maintaining a safe and efficient workplace by adhering to health and safety procedures, emergency procedures and working in accordance with legislative and organisational requirements.

Requirements:

. Proficiency in English is a must

. Cantonese will be a plus

. Airline or travel industry experience preferred

. Call center experience preferred

. Qualification on reservations and/or ticketing

新西兰航空公司（新西兰证交所代码：AIR；澳洲证交所代码：AIZ）成立于1940年，是一家国际性的航空集团公司，提供航空乘务及航空货运服务。除设有本国航线以外，新西兰航空的国际航线覆盖了亚太地区，北美洲和英国。新西兰航空公司是世界上最大航空联合体—星空联盟（Star Alliance）的一员。新西兰航空凭借其创新理念、机上产品、航空设计、品牌特色、市场表现和客户服务等得到各大奖项评选的肯定。最近，新西兰航空在AirlineRatings.com评选中再一次拔得头筹，连续三年蝉联世界***航空公司的称号。

新西兰航空于2006年进入中国市场，领先于其他航空公司率先开通往返中国-新西兰直航航线的航空公司，至今在华已成功运营9年，率先使用波音787-9“梦想客机”执飞上海航线。深谙中新两国文化的中国籍空乘会在该航线上为乘客提供具有新西兰特色的服务。目前新西兰航空上海/香港每日直航往返奥克兰，便捷连接皇后镇、惠灵顿、基督城、罗托鲁瓦在内的20多个新西兰国内目的地，及澳大利亚及斐济、库克群岛等南太平洋岛屿。