上海招聘

Technical customer support

Qarma is a fast-growing company out of Denmark with established office in Shanghai. We are on a mission to make quality and compliance a game changer in retail and become the leading digital tool and platform for brands, retailers and traders. With the help of breakthrough technology, Qarma reduces administrative complexity, eliminates paper-based reports and simplifies the end-to-end quality assurance process.

We are looking for a dedicated person to join our journey and scale our sales, delivery and customer success. You will be based in our Shanghai office where most of our clients are located, but you will be communicating with clients all over China and the rest of South-East Asia.

Your main responsibilities will be:

· Taking ownership of customer issues reported through our customer support channels (Phone, email and WeChat) and seeing problems through to resolution

· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Assist in user training sessions

· Various technical tasks related to Qarma operations depending on skills and experience

All the above will be closely coordinated with the delivery manager in Shanghai and the technical team at the headquarter in Denmark.

Our customers are operating worldwide, and you will have great opportunities to work with some of the leading fashion and design companies to help them make better products and challenge the way they work today.

Personal requirements

· Service-minded and eager to deliver a superior customer support experience.

· Detail-oriented and eager to follow up on loose ends.

· Motivated by working closely together with colleagues in China and Denmark.

· Open-minded and curious to work in an international company

Professional requirements

· Fluent in English and Chinese, both oral and written

· Educational background in IT or technical support

· Minimum 3 years of experience in customer support or helpdesk roles assisting users of technical systems.

· Work experience in international company involved in sourcing or manufacturing

Benefits

You will be part of the core team and will an important part of Qarma’s success. You will join a flat organization - offering ample development opportunities as we grow - and a fantastic team!

Salary package will be negotiated based on experience and current position.

Qarma is Nordic based company with offices in Denmark, Germany and China. We have specialized specialized in QC and offer a simple and easy to use QC tool to plan, perform and evaluate inspections. The team behind all have a long background working with consumer brands, sourcing and QC. We realized that most QC and inspection is complicated, time consuming and costly. It is often a very manual and paper driven process and many companies fail to build good checklists, reports and share as well as learn from previous inspections. The decided to decided to change that and build a hands-on QC tool that adds value in practice and strategic. Our clients are brands and retailers in Europe withi Fashion, living and furniture.

please review our website www.qarmainspect.com for more details.