上海招聘

Objective:   

 ? Provide HR transactional and interactional support services for employee life-cycle processes with high quality and efficiency, based on agreed KPI. 

 ? Lead/Participate HR standard processes/systems for service delivery and support the continuous improvement. 

 ? Responsible for employee data integrity/confidentiality, and ensure customer satisfaction improvement. 

 ? Support for customer questions and problem solving and provide training/consulting support within HRSS team as needed as well. 

 ? Support internal/external audit process to ensure the compliance. 

 ? Based on the alignment and agreement with Sector/COE, provide support on site specific work arrangements (if applicable).          

Responsibilities: 

 ? Provide HR transactional and interactional support services key activities, including Talent Acquisition Basic Office 

? Support, On-boarding, Transition Out, Career Events, Leave Events. Payroll related Events。 

? Support HRSS leader to drive policies/processes/systems standardization/integration deploy and execution throughout daily job, for high quality service delivery in line with agreed KPI. 

 ? Identify and recommend opportunities for continuous improvement and partner with appropriate parties to test and implement new improvements. 

 ? Ensure employee data integrity and confidentiality. 

 ? For customer support, partner with other HR services teams (e.g. payroll team, HRMS data team) to resolve customer problems and inquires. 

 ? Support HRSS leader on vendors management (e.g. FESCO) to ensure their service quality, issue resolution and change implementation. 

 ? Provide back-up support to other HR support services team members as needed. 

 ? Support internal/external audit process to ensure the compliance. 

 ? Provide consulting/training to Sector BHR or other HRSS team members as necessary. 

? Support annual customer satisfaction survey and work on the action plan for improvement.

? Based on the alignment and agreement with Sector/COE, provide support on site specific working arrangements (if applicable).    

Competencies:   

 ? Effective communication with customer on problem solving and solution providing. 

 ? Continuous improvement for process efficiency and productivity increase. 

 ? Solid HR Functional Knowledge Base 

 ? Bachelor degree 

 ? Preferred Major: HR, Business Administration and Relevant Fields

          
Languages:    

? Strong written and spoken English and Chinese Mandarin

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