上海招聘

岗位职责Principal Duties：

• 根据销售经理的指令在ERP系统中录入和管理客户订单，并确保其符合标准操作原则订单价格/付款方式/折扣/样品/返利等有相关领导批复依据；协助完成销售合同归档，更新及修订；确保所有销售交易数据的完整性和准确性。

• 与内外部合作伙伴保持紧密联系，确保以最低的成本和最有效的方式来服务和执行销售合同/订单，保证客户对所有交付参数的满意度

• 积极参与客服团队建设，持续改善客户服务管理，订单执行等流程，实现团队目标

• 与财务和销售部门紧密配合，和客户建立有效的关系，促使订单执行过程中付款，对账，发票等事宜顺利完成

• 根据订单录入情况完成销售原始数据的报表以供后续进一步业务分析

• 记录并解决客户投诉。根据投诉内容联系相关部门做进一步处理及后续跟进，直至问题解决。

• 为内外审计提供协助

• 执行部门主管或直属经理的其他工作安排

•  Enter and manage customer orders via ERP from Sales Manager and ensures it complies with standard operating principles. Make sure that price, credit, discounts, samples, rebates, etc. are appropriately approved before execution. Assist in sales contract filing, renewal, and revision; ensure the integrity and accuracy of data input

• Works collaboratively with internal and external partners to ensure that the contract is serviced and executed at the lowest cost and I the most efficient manner with customer satisfied on all order fulfillment parameters

• Actively participate in customer service team brainstorming to continuously improve customer management and ordering process to meet the KPI

• Work closely with finance and sales departments to establish effective relationships with customers to facilitate payment, reconciliation, and invoice issues during order execution

• Document and resolve customer complaints. Escalate the complaints to relevant parties for follow up until case closed

• Provide raw data and sales order report for further analysis

• Assist in data collection during internal and external audit

• Perform other miscellaneous duties as directed by line manager

基本要求Minimum Requirements：

• 经济学，国际贸易，供应链管理或其他相关专业的学士学位或以上

• 担任1年以上的客服或订单管理，销售助理等职位，其中主要工作内容应涵盖销售支持，订单管理，合同管理，客户关系管理等方面

• 良好的IT技能（MS OFFICE, ERP），能够用相关的办公软件和工具，分析数据和呈现观点

• 流利的普通话读写能力，英语流利者优先

• 具有战略思维能力

• 协作的心态-必须能够与他人一起实现目标

• 优秀的沟通和时间管理能力

• 有制造业，化工行业,货运代理行业工作背景者优先

• University degree in Business, trading or Supply Chain Management would be an advantage.

• 3-5 years in the in a customer service role where order and contract management, sales support, customer relation maintenance were parts of this role

• Good IT skills( MS OFFICE& ERP exposure) aimed at using these tools to collate, analyze and present insights

• Fluent in written and spoken Mandarin, proficiency in English preferred

• Demonstrated capacity for strategic thinking

• Pleasant personality and with a service-oriented mindset.

• Collaborative mindset-must be able to work together with others to achieve goals

• Excellent communication and time management skills

• Background in Manufacturing，Chemical industry and forwarding agency is preferred               
  

  辽宁宝来企业集团有限公司成立于2005年，是集石油化工、成品批发、物流贸易于一体的现代集团企业。中国银行全资子公司――香港中银集团投资有限公司持有集团9.55%的股权。目前集团公司资产总额超过600亿，是盘锦市的龙头企业。集团控股辽宁宝来化工股份有限公司、盘锦北方沥青燃料有限公司、牡丹江首控石油化工有限公司、辽宁宝来生物能源有限公司、沈阳东和有机化工有限公司、辽宁宝来化工有限公司、辽宁海航实业有限公司等。
  辽宁宝来化工有限公司上海分公司隶属于辽宁宝来化工有限公司，作为销售中心，位于上海市长宁区。
  集团发展“十三五”规划项目，项目分步完成实施后，集团将立足国际石化产业的最前沿，成为中国石化企业的引领及标杆。