上海招聘

Main responsibilities and key activities are listed in blue text below:

· Install, upgrade, train and repair all assigned EskoArtwork equipment

· Maintain exceptional customer relationships and drive excellence in customer service

· Provide remote support to customers as required

· Assist with trade-shows and demo’s

· Assist other associates as needed

· Actively participate in process improvement initiatives

· Communicate all vacation and personal requested time off to supervisors providing as much advanced notice as possible

· Expedient response to customer requests during normal business hours

· In general, provides timely, accurate, readable paperwork

· Provide supervisor with timely and accurate, activity reports (time sheets) and expense reports

· Provide complete, accurate and timely billing for all service rendered to clients (service reports)

· Record, monitor & control expenses (i.e. travel expenses, hardware expenses, etc.)

· Monitor and control assigned inventory

· Support all company marketing plans

· Provide on-site consulting to ensure that the client’s expectations are met, to include providing technical guidance to clients regarding hardware and issues.

· Identify and establish new business by utilizing technical knowledge

Qualifications and professional knowledge:

·         Minimum 3 years in a technical support role or maintenance environment

·         Customer focused with excellent communication skills

·         Strong troubleshooting skills and diagnostic capabilities

·         Excellent knowledge of electronics, pneumatics, mechanics, optics Good working knowledge of MS Windows OS and Office applications Able to use testing equipment

·         Hands-on and non-procrastinating approach

·         Knowledge of the industries Esko Artwork serves

Esko was the result of a merger between Barco Graphics and Purup Eskofot in 2002. The merged company was called Esko-Graphics but was renamed Esko in 2006. In August 2007 Esko announced that it was 'combining operations' with Artwork Systems Group *** (AWS), its chief competitor in the packaging pre-press market. Esko initially bought 76.69% of AWS shares for