上海招聘

岗位职责
1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。
2.在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。
3.要负责处理宾客的问题和投诉。
4.要负责重要宾客的迎领工作。
5.进行整个酒店的安全和日常的设备检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次协调交班记录上需要沟通的事项。

岗位要求
1.大专以上学历，有同岗位工作经验5年以上。
2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。
3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。
4.注重细节，工作有责任心，敢于承担责任，执行力较强。
5.有上进心和良好的学习能力和抗压能力。

华尔道夫酒店系列是希尔顿全球的奢侈品牌。每家华尔道夫皆秉承华尔道夫酒店所独有的品牌传承，极具意义的历史地标建筑、原创艺术的内部装饰、享誉至尊的产品与无与伦比的服务，完美的融为一体。每一家华尔道夫酒店皆被视为“绝佳之精品”。
上海外滩华尔道夫酒店一共由 260间客房和套房组成。 酒店的许多客房都能俯瞰迷人的外滩风光，同时也被其他的历史名胜美景所环抱，为客人提供外滩江畔经典而又非同寻常的体验。历史建筑楼华尔道夫会所，坐落于外滩二号，即1910年代著名英国绅士俱乐部—上海总会的旧址。穿过宽阔明朗的中庭，是拔地而起的华尔道夫酒店，同样面向外滩，位于繁华的四川中路。
 WALDORF ASTORIA is Hilton worldwide's luxury brand of landmark hotels, with each one as singular and timeless as the brand’s namesake. From classic elegance to modern grandeur, Waldorf Astoria Hotels & Resorts each represent worldly sophistication and unparalleled guest service ，each hotel & resort offers the exquisite accommodations and signature accoutrements that define refinement and sophistication.
Each one is ‘The Greatest of Them All’.
The 260-room Waldorf Astoria Shanghai on the Bund comprises two connecting buildings. The Waldorf Astoria Club (heritage building), which previously housed the renowned Shanghai Club (famed as an exclusive Gentlemen’s Club in the 1920s), is located at No. 2 on the Bund. Across an immaculate courtyard is a new-build contemporary tower located parallel to the Bund, on Sichuan Road.
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交通信息Transportation Information
地铁路线Railway Route
地铁2号线：南京东路站点，下车后3号出口步行约15分钟即可到达。
Line-2: Please get off at Nanjing East Road Station though Exit-Three, then about 15 minutes walking distance to hotel.
地铁10号线：豫园站点，下车后1号出口步行约10分钟即可到达。
Line-10: Please get off at Yu Yuan Station though Exit-one, then about 10 minutes walking distance to hotel.
酒店人力资源部办公室地址Hotel HR Department Office Address
上海市黄浦区中山东一路2号地下2层
-2F, No. 2 Zhongshan Dong Yi Road, Huang Pu District, Shanghai 200002, P.R.C
求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件
Please bring a photo (2.5X3.5cm) in color, ID card, a copy of your certificates and other qualifications.