上海招聘

Job Title:                    Membership Manager

Reports To:               Senior Director, Corporate & Commercial Development

 

AmCham Shanghai is seeking a Membership Manager to support AmCham’s strategic goal of membership growth, retention and engagement. We are looking for someone who can anticipate, plan and organize membership activities, work independently, coordinate multiple tasks, prioritize assignments, be detailed-oriented, and be able to meet required deadlines.

Principal Functions:

• Working with Senior Director, to contribute to the development and execution of comprehensive, multi-level and integrated membership recruitment and retention plans, and programs to support the strategic objectives of AmCham Shanghai.
• Ensuring superior customer service is provided to members and potential members. Provide full training to Membership Associate and have access to necessary tools to perform their job. Ensuring standard operating procedures (SOPs) are written and kept up to date for all Membership Associate. Identifying areas lacking in procedure or documentation.
• To ensure the membership value proposition and messages are relevant and compelling across all membership segments and other key demographics.
• To ensure the membership value proposition is clearly and consistently communicated through all communication vehicles (i.e., website, social media, and marketing collateral).
• Managing the member renewal and engagement program. Working in close coordination with all departments to ensure all aspects of the program work smoothly and with the highest levels of quality/accuracy.
• Overseeing the onboarding and outreach to new members and coordination of ongoing communications with members, prospects, and lapsed members.
• Managing and develop campaign to retain lapsed members to include script refinement, data pulls, and analysis.
• Developing and implementing testing and measurement strategy for the mailed renewal series and telemarketing initiatives.
• Finding creative ways to promote membership benefits/perks such as print ads, e-newsletter blurbs, video, articles, social media, etc.
• Providing recommendations for recruitment and retention strategies based on trends.
• Assisting with the preparation of the membership recruitment and retention budgets.
• Managing other membership projects as determined in support of membership program objectives.

 

Qualifications:

• 8+ years’ experience in association, hospitality or customer services
• Experience with direct mail marketing, member communications, and membership acquisition, engagement and retention programs.
• Experience with database system organization, best practices, and operations.
• Strong attention to detail and accuracy of information, including the ability to organize and analyze large amounts of data.
• Ability to work collaboratively in formal teams and informal working groups, as well as independently.
• Ability to work well under pressure, determine priorities, manage budgets, and produce results.
• Excellent organizational skills. Must be detail-oriented and strong multi-tasking ability, often with tight and/or changing deadlines.
• Strong written and oral communication skills and able to present information persuasively to different audiences.
• Exceptional communication and public relations abilities, both written and verbal.
• Advanced computer skills: Microsoft Word, PowerPoint presentations, Excel, and Outlook.

American Chamber of Commerce in Shanghai

The American Chamber of Commerce in Shanghai (AmCham Shanghai) is a non-partisan, non-profit business organization established in 1915. It is the third overseas American chamber to operate worldwide, established only three years after the founding of the U.S. Chamber of Commerce. AmCham Shanghai was resurrected in 1987 after a break of 38 years, and is now among the two largest AmChams in Asia, alongside AmCham Japan.
AmCham Shanghai represents 1,700 companies and 3,800 individual members and is growing by an average of 80 new members per month. We are committed to the principles of free trade, open markets, private enterprise and the unrestricted flow of information.