Domestic Customer Service Representitive
克莱斯勒亚太投资有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：汽车及零配件
职位信息
- 发布日期：2013-06-20
- 工作地点：上海-长宁区
- 招聘人数：1
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
Task description
1 Phone support to General Distributors (Dealerships) on order queries/tracking/follow up
2 Technical support for General Distributors (Dealerships) on parts cataloging, supersession
3 Quality claim returns coordination, follow up, and interaction with warehouse personnel for General
4 Invoicing and pricing communication, trouble-shooting system (E Link) problems
5 Inventory tracking and coordination with Mopic Inventory Manager
Skills - General Skills
Excellent organizational skills, good follow up, and good communication skills over the phone and via email
Functionality Skills and Technical skills
Must be able to read and speak fluent English and Chinese. Must be able to learn how to read and interpret technical diagrams, understand E-link (Web based Dealer ordering interface) and SAP supply chain systems.
Mgt and Leadership Skills
Must be able to work in a team environment, and take initiative for working independently, with reporting to a customer service manager for daily operations.
Experience and education
College degree required (Bachelor degree)
Experience in the customer service area, with involvement of communicating to customers about their needs, requirements, and problems. Experience of working with colleagues in a professional office environment.
Personal Traits:
Must be cordial, and able to handle frustrated customers complaints professionally. Must be able to work in a team environment for support and act as a resource for back up purposes. Must be professional within Chrysler HR guidelines.
1 Phone support to General Distributors (Dealerships) on order queries/tracking/follow up
2 Technical support for General Distributors (Dealerships) on parts cataloging, supersession
3 Quality claim returns coordination, follow up, and interaction with warehouse personnel for General
4 Invoicing and pricing communication, trouble-shooting system (E Link) problems
5 Inventory tracking and coordination with Mopic Inventory Manager
Skills - General Skills
Excellent organizational skills, good follow up, and good communication skills over the phone and via email
Functionality Skills and Technical skills
Must be able to read and speak fluent English and Chinese. Must be able to learn how to read and interpret technical diagrams, understand E-link (Web based Dealer ordering interface) and SAP supply chain systems.
Mgt and Leadership Skills
Must be able to work in a team environment, and take initiative for working independently, with reporting to a customer service manager for daily operations.
Experience and education
College degree required (Bachelor degree)
Experience in the customer service area, with involvement of communicating to customers about their needs, requirements, and problems. Experience of working with colleagues in a professional office environment.
Personal Traits:
Must be cordial, and able to handle frustrated customers complaints professionally. Must be able to work in a team environment for support and act as a resource for back up purposes. Must be professional within Chrysler HR guidelines.
公司介绍
Chrysler is an automotive company widely known for its speed, creativity and innovation. It is an exciting time in our history. Our vision is to provide cars and trucks that customers will want to buy, will enjoy driving and will want to buy again.
Ever since 1983, Chrysler has a long commitment to the Chinese Market. We currently offer a rich product portfolio to Chinese customers - including Chrysler PT Cruiser; the Jeep Commander, Jeep Grand Cherokee, Jeep Compass and both the two-door and the four-door Jeep Wrangler Sahara and Rubicon; the Dodge Caliber and Dodge JCUV. Chrysler is planning to introduce even more products to meet the demand from Chinese customers.
Through the years, great people have built Chrysler's strong heritage and have been the catalyst to the success of our company. As we continue to build this great team, we are looking for exceptional people who want to be part of the next chapter in this company's proud history.
Ever since 1983, Chrysler has a long commitment to the Chinese Market. We currently offer a rich product portfolio to Chinese customers - including Chrysler PT Cruiser; the Jeep Commander, Jeep Grand Cherokee, Jeep Compass and both the two-door and the four-door Jeep Wrangler Sahara and Rubicon; the Dodge Caliber and Dodge JCUV. Chrysler is planning to introduce even more products to meet the demand from Chinese customers.
Through the years, great people have built Chrysler's strong heritage and have been the catalyst to the success of our company. As we continue to build this great team, we are looking for exceptional people who want to be part of the next chapter in this company's proud history.