上海招聘

Main job responsibilities: Repair Robots on time and quality

- Identify problems and take the initiative to eliminate those problems
- Able to travel and work over-time
- Timely completion of standard service reports
- Responsible for driving customer satisfaction from commitment through quality.
- Support the business growth initiatives
- Initiate solution based on business impact and technical data

Mains duties

- Manage robot’s repairs
- Understand contractual commitments
- Troubleshoot and find solutions to a variety of problems, with reproducing issues, possibly recreating customer technical environments if feasible
- Work with manufacturing and with Repair Engineering to solve field related problems and identifying improvements to the repair processes
- Document and communicate the results of problem solutions and analytical examinations to internal customers
- Ensure proper care of spares, tools and test equipment and ensure calibration.
- Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe.
- Document all repair actions and submit reports/summaries according to schedule.
- Manage approved parts inventory.
- Communicate with after sales resources to manage special customer inquiries when needed.
- Escalate technical issues to other departments to resolve problems
- Drive customer satisfaction through commitment to quality
- Weekly activity report
- Work as a member of a multi-disciplinary team in an open environment

Profile

- Associate’s Degree in Electronics, Mechanics or Industrial Engineering (Bac+2)
- Passionate by robotics.
- Ability to understand and communicate very complex and sophisticates products, cumulating high end features: software, hardware, motion technology, mechanical.
- Ability and willingness to travel overnight
- Familiar with Anglo-Saxon culture, processes and reporting.
- Dynamic, autonomous, self-starter.
- Rigorous, professional, strong self-management and organizational skills.
- Languages: Chinese and English.

You must offer your English resume when apply for this position.

Aldebaran Robotics总部位于法国巴黎，并在中国上海、中国香港、日本东京、大阪和美国波士顿设立分公司。Aldebaran Robotics 自主研发，生产和销售仿人智能机器人。共有超过2000台NAO机器人分布在40多个国家和地区，作为开放式平台，应用于计算机科学、自动化、人工智能、信息工程、机械工程、通信工程、医疗等与人类工作生活息息相关的各个领域。
Aldebaran Robotics公司目前面向个人服务、医疗护理及物联网等领域，研制并销售先进的可编程仿人机器人。公司生产的机器人集多项尖端科技于一身，包括面部与语音识别、定位感知功能等，为开发应用程序提供了灵活多变的工作平台。