上海招聘

Job Summary:

Supervise a VIP client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the global financial objectives and other operational performance indicators.

 

Job Responsibilities:

Finance Management

- Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned

- Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline

- Contribute to overall team plan by generating revenue and/or cost savings ideas

Client Service

- Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place

- Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews

- Lead the VIP client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement

- Support team leader to develop new business product 

People Management

- Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels

- Establish a strong team environment focused on exceeding internal and external client requirements

 

Key Competencies:

- Critical thinking and problem solving skills

- Communication skills

- Influencing and leading

- Team work

- Adaptability

 

Role Requirements:

- BA / BS Required

- 6-10 years media or research-related industry experience desired

- Sufficient knowledge of research techniques and methodologies

- Fluency in both English and Chinese

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit ***************.