Customer Service(职位编号：KSTSHCS201210)
苯领高分子材料（上海）有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：石油/化工/矿产/地质 批发/零售
职位信息
- 发布日期：2013-01-09
- 工作地点：上海
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：普通话
英语 - 职位类别：客服专员/助理(非技术)
职位描述
Base: Shanghai
Reporting to: Senior Manager, Sales
People Management Responsibility: No
Travel Required: Yes but not often
Shift Required: No
JOB OBJECTIVES:
Take full responsibility for providing quality and efficient customer service to customer. Proactively manage the service requirements of assigned major customer accounts in coordination with the responsible sales personnel in order to secure and expand business opportunities.
MAIN RESPONSIBILITIES:
1. Customer contacts: Act as the first customer contact person to handle customer inquiries for assign product lines, such as pricing, order status, standard product specifications/information. Send out quotations after seeking approval from the sales supervisor. Provide feedback to the relevant sales personnel regarding order status and/or changes. Check customers' credit status according to established policies / practices and communicate with customers to settle credit issues.
2. Administration of customer complaints: Collect, document and consolidate customers' problems/ complaints according to defined procedures/system. Initiate coordination with the relevant personnel such as sales, logistics, warehouse, finance, to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Alert supervisor/sales supervisor any unmet customer needs.
3. Order processing: Process customer orders/ changes according to established department policies / procedures after confirming the stock availability and customer product allocation, Communicate with customer on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with logistics and finance personnel, Prepare sales contracts with approval and confirmation from sales supervisor. Process customer returns according to established policies/procedures
4. Shipping and delivery coordination: Prioritize delivery schedules based on customers' delivery requirements and electronically process delivery orders. Track feedback from transportation or warehousing service providers/ suppliers/ carriers/ logistics etc to ensure timely order delivery. Communicate timely with customers on delivery status. Place purchase orders with suppliers and follow up to ensure timely and full delivery.
5. Credit administration: Provide regular AR report to sales to better manage the DSO. Check customers' credit status according to established policies / practices and communicate with customers to settle credit issues. Review and confirm the L/C application from customers and monitor the entire L/C processing. Provide data to sales/ marketing supervisor to prepare for sales reports/ analyses.
6. Inventory administration: Monitor the inventory level and recommend to planning team replenishment needs.
REQUIREMENTS:
1. Education: College or above with major in business, logistics or relevant area.
2. Work Experience: one year experience in customer service or logistics.
3. Technical and Professional Knowledge: MS office. SAP is a plus
4. Good communication skill and Proficiency in Mandarin and English.
5. Attentive to details and accountable.
Reporting to: Senior Manager, Sales
People Management Responsibility: No
Travel Required: Yes but not often
Shift Required: No
JOB OBJECTIVES:
Take full responsibility for providing quality and efficient customer service to customer. Proactively manage the service requirements of assigned major customer accounts in coordination with the responsible sales personnel in order to secure and expand business opportunities.
MAIN RESPONSIBILITIES:
1. Customer contacts: Act as the first customer contact person to handle customer inquiries for assign product lines, such as pricing, order status, standard product specifications/information. Send out quotations after seeking approval from the sales supervisor. Provide feedback to the relevant sales personnel regarding order status and/or changes. Check customers' credit status according to established policies / practices and communicate with customers to settle credit issues.
2. Administration of customer complaints: Collect, document and consolidate customers' problems/ complaints according to defined procedures/system. Initiate coordination with the relevant personnel such as sales, logistics, warehouse, finance, to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Alert supervisor/sales supervisor any unmet customer needs.
3. Order processing: Process customer orders/ changes according to established department policies / procedures after confirming the stock availability and customer product allocation, Communicate with customer on relevant information, e.g. payment method, delivery schedules and product availability, credit terms and coordinate with logistics and finance personnel, Prepare sales contracts with approval and confirmation from sales supervisor. Process customer returns according to established policies/procedures
4. Shipping and delivery coordination: Prioritize delivery schedules based on customers' delivery requirements and electronically process delivery orders. Track feedback from transportation or warehousing service providers/ suppliers/ carriers/ logistics etc to ensure timely order delivery. Communicate timely with customers on delivery status. Place purchase orders with suppliers and follow up to ensure timely and full delivery.
5. Credit administration: Provide regular AR report to sales to better manage the DSO. Check customers' credit status according to established policies / practices and communicate with customers to settle credit issues. Review and confirm the L/C application from customers and monitor the entire L/C processing. Provide data to sales/ marketing supervisor to prepare for sales reports/ analyses.
6. Inventory administration: Monitor the inventory level and recommend to planning team replenishment needs.
REQUIREMENTS:
1. Education: College or above with major in business, logistics or relevant area.
2. Work Experience: one year experience in customer service or logistics.
3. Technical and Professional Knowledge: MS office. SAP is a plus
4. Good communication skill and Proficiency in Mandarin and English.
5. Attentive to details and accountable.
公司介绍
With combined pro forma sales of 6.6 billion Euros in 2011, Styrolution is the global leader in styrenics – it is the number one supplier of styrene monomers, polystyrene and copolymers, and the number two supplier of acrylonitrile butadiene styrene. As a joint venture of BASF and INEOS, Styrolution is entirely dedicated to styrenics.
We employ around 3,400 people, operate 17 manufacturing sites in ten countries, and have a broad customer base in over 100 countries worldwide serving all styrenics applications in a wide range of industries including automotive, electrical/electronics, building and construction, household appliances, toys/sports/leisure, packaging, healthcare and diagnostics.
We strive to serve the success of our customers by offering them the best possible solutions, designed to give them a competitive edge in their markets.
Working at Styrolution is more than just doing a job, it’s a passion. Everything we do and every choice we make is guided by our company values.
Welcome to visit our home page and know more about Styrolution.
http://www.styrolution.com
We employ around 3,400 people, operate 17 manufacturing sites in ten countries, and have a broad customer base in over 100 countries worldwide serving all styrenics applications in a wide range of industries including automotive, electrical/electronics, building and construction, household appliances, toys/sports/leisure, packaging, healthcare and diagnostics.
We strive to serve the success of our customers by offering them the best possible solutions, designed to give them a competitive edge in their markets.
Working at Styrolution is more than just doing a job, it’s a passion. Everything we do and every choice we make is guided by our company values.
Welcome to visit our home page and know more about Styrolution.
http://www.styrolution.com
联系方式
- 联系人：Human Resources