上海招聘

· Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation

很好地运用聆听沟通技巧来接听电话完成预定销售

· Know and understand the hotel selling strategy for maximizing hotel occupancy and revenue. Strive to follow this strategy when selling the hotel to prospective guests using feature and benefit sales skills

理解并了解酒店的销售政策，并尽可能大得为酒店创造利润。根据酒店的销售政策并尽可 能的运用酒店的优势来吸引顾客入住

· Be familiar with Marriott Rewards Program and the reservation procedures applicable to that program.

熟悉万豪礼赏计划并能熟练运用到预定中

· Inform DORS of any trends/concerns noticed while communicating with guests

向预定销售总监汇报在于客人交流中，客人提及到的任何与其利益相关的问题

· Interact with the Front Desk for the following: 与前台合作

1. Continually PA reservations to front desk on an outgoing basis.

不间断地将预定系统转到前台系统

2. Handle contiguous stay records correctly.

准确处理并保证客史纪录的准确性

3. Clear all records held in the error log, as they need to be reviewed.

处理并回顾系统误差

4. Clear the queues from MARSHA on an outgoing basis and correct any changes that need to be made.

处理MARSHA里的Q,并根据其要求在系统中修改或更正

5. Work with the front desk staff to answer any questions regarding rates or guest concerns so as guests receive efficient and professional service.

与前台员工合作，以专业有效率的服务标准，回答他们或客人在房价上提出的疑问

· Review and audit travel agency commissions on a daily basis and transmit data to CTAC system. Use CTAC system to process any commission inquiries or late payments.

回顾并稽核旅行社每天在CTAC系统中的返佣数据。并运用CTAC系统来处理返佣

· Ensure all reservation confirmation requests handle within 24 hours.

确保在24小时内处理并确认所有预定要求

· Make sure all work areas are kept neat, clean and hazard free. Avoid any unsafe work practices.

确保工作区域的干净整洁。避免工作中的安全隐患

Perform the following Supervisor duties: 做好督导工作

· Participate in monthly meetings, adding ideas to improve the environment of the department. Critique the quality and quantity of work being done.

参加每月例会，为提高部门的工作环境提供有效建议。批评工作中的不足之处

· Be able to make good judgment decisions when the sales agents as for assistance.

帮助预定部员工做出正确的判断

· Monitor agents while they are on the phone. Insure that calls are answered by the third ring whenever possible and that following the standards of a Marriott Reservation call.

监督员工接电话中的质量。确保所有电话都在铃响3声内接起，并按照万豪预定标准进行预定

· Insure that all files of past and future reservations are kept up to date and are rotated every month.

确保上月预订和将来预定文件的归档，并且轮流将每月数据归档

· Insure that daily checklists are being utilized and that tasks are performed on a timely basis.

确保员工有效利用每天的工作检查表上规定时间及时准确地完成工作

· Prepare the 3-day forecast to HR.

每天预测3天内客房率给人事部

· Prepare weekly office work schedule to maximize productivity and keep abandoned calls at a minimum.

准备每周工作进度表使生产力最大化，并保持是未接电话流失率最小化

· Coach/counsel agents when performance is below standards while motivating/ encouraging them to improve. Inform DORS if appropriate.

当员工工作质量低于标准时及时指出并给与指导，激发并鼓励员工进步，如有需要，告知 预定销售总监

· Train new reservation sales agents on office tasks and provide follow-up training and development for new associates.

根据酒店预订销售程序培训和发展新员工

· Identify trends/needs of transient guests gathered via reservation process.

根据预定步骤，发现顾客的真正需要

· On a daily basis, motivate agents to ensure that there is a constant high level of enthusiasm in the office.

激励员工使部门一直保持在一个较高水准

集团简介：万豪国际集团是世界上著名的酒店管理公司和入选财富全球500强名录的企业。万豪国际集团创建于1927年，总部位于美国华盛顿。万豪国际集团目前拥有20个著名酒店品牌，在全球经营的酒店超过2700家，年营业额近200亿美元，被世界著名商界杂志和媒体评为首选的酒店业内最杰出的公司。
Group Profile：Marriott International Corporation is the one of the world's leading hotel management companies and is listed on Fortune Global 500. Marriott International, it was first founded in the year 1927, and its headquarter is located in Washington D.C. Marriott International currently owns over 20 well-known hotel brands, and operates more than 2700 hotels across the world, with an annual turnover of nearly 20 billion U.S. dollars, is regarded as the first-choice and one of the most prominent corporate in circle of hotel industry by world famous business magazine and media.

八十年代，万豪根据市场的发展和特定需求，精心设计并创立了万怡（Courtyard）酒店。1983年，***家万怡酒店在美国正式开业。由于万怡酒店是在广泛听取商务客人的意见，经过精心设计而推出的中等价位客房并保持高水准服务的酒店，万怡酒店一经问世，即获成功，很快成为其它同业中的佼佼者。
In 1980's, in order to fit the market development and specific needs, Marriott has designed and created the Courtyard brand. In 1983, the first Courtyard by Marriott opened in the United States. As the Courtyard is to meet the needs of business travelers, it has been carefully designed and launched the mid-priced rooms, and it has always provided high standard service, once Courtyard hotel start its business, it was a big success, therefore, it becomes an outstanding one compares with its rivals.

随着2010年世博会的开幕，国际酒店管理公司万豪国际集团旗下的第800家万怡品牌酒店在沪开业，万怡也因此成为遍及28个国家和地区的世界第12大酒店品牌。
With the opening of World EXPO of 2010, Marriott International Group opened its the 800th of Courtyard hotel in Shanghai, Courtyard has become the 12th hotel brand over 28 countries and regions.

绿地集团是中国综合性地产领军企业，在2009中国企业500强中位列第169位，在中国房地产企业中位居第2位。上海绿地万怡酒店是上海绿地集团在上海地区投资建造的第8家酒店，也是首次和万豪集团合作。酒店位于嘉定主城区核心商圈中的绿地嘉创国际大厦，是连接嘉定老城与新城的枢纽地段，地理位置十分优越。上海绿地万怡酒店的落成，填补了全球著名酒店管理品牌在嘉定区的空缺。酒店豪华舒适的客房、国际标准化的管理、功能完善的会议设施、环球特色的各式美食，定会为商务客人带来耳目一新的商旅体验。
Greenland Group is a leading comprehensive real estate company; it is ranked as 169th of 500 Chinese enterprises in 2009, ranked No. 2 in Chinese Real Estate Enterprises. Courtyard by Marriott Shanghai Jiading is the 8th hotel invested by Shanghai Greenland Group; this is also the first time which they cooperate with Marriott. It located in Greenland Jiachuang International Building, in core business center of Jiading district, on the convergence of Old Town and New Town, such a perfect location. As the establishment of Courtyard by Marriott Shanghai Jiading, it fills the vacancy of the world's leading hotel management brands in the Jiading district. Luxurious and comfortable hotel rooms, international standard management and service, full around functional meeting facilities, global characteristics of various types of food, will bring fresh and new travel experiences for business travelers.

集团将为所有员工提供一个多元化而平等的工作环境，集团内的多家姐妹酒店将为员工的个人职业提供更广阔的发展空间。
Marriott is an equal employer committed to employing a diverse workforce offering a wider development of your personal career within cluster hotels.