上海招聘

Customer Service

1. Act as the first point of contact for all customers, service providers, clients for assistance service delivery and enquiries, including but not limited to travel, medical, concierge, auto assistance.

2. Ensure answering incoming calls and outgoing calls promptly, appropriately and courteously

3. Make sure document all matters related to each customer assistance service request

4. Play the role as centralized coordinator in the whole course of service delivery to customers

5.Provide quality assistance solutions to customer

Case Management

1. Manage case as the case owner for direction from initial beginning to the closure for the whole service circle together with collaboration with other parties like medical team, service provider, internal other department and others.

2. Ensure Adherence to standard customer service procedure/process set by client, department or company

3. Work in a team environment to ensure proper case handling and management

4. Work towards on achieving on all objectives for individual and whole department

Team Work

1.Work on other projects as assigned by line manager/supervisor 

2.Escalate issues to continuous improvement 

3.Cooperate with other department for working need

 

Qualification:

1. College Graduate and Above

2. Customer Service Experience is preferred, travel, medical, hospitality industry background is a plus

3. Strong communication and coordination skills

4. Proficient Mandarin and English Capability both written and verbal, third language is an advantage

5. Available to work on shifts (weekday, weekends and holidays, day and night as 24*7 operation center )

6. Can work under high pressure and handle urgent tasks

7. Priority Ability and manage multiple tasks at the same time

8. Excellent PC skills ( Excel, word, PPT, Internet Portal, Outlook etc )

9. Pleasant Personality and easy to go well with colleagues

Europ Assistance is one of the world’s leading assistance companies. With its operations expansion in China, we invite qualified candidates to apply for the position as provided.

优普援助是世界援助行业的领导者之一。
随着优普中国的业务扩展，我们诚邀合格后选人申请所述职位。

并欢迎访问优普中国网站：www.europ-assistance.com.cn