上海 [切换城市] 上海招聘上海餐饮/娱乐招聘上海餐饮/娱乐管理招聘

SPA 主管Spa Supervisor

蔓达梦水疗企业管理（上海）有限公司

  • 公司规模：150-500人
  • 公司性质：外资(非欧美)
  • 公司行业：美容/保健

职位信息

  • 发布日期：2012-11-09
  • 工作地点：上海
  • 招聘人数：2
  • 工作经验：三年以上
  • 语言要求：英语熟练
  • 职位类别：其他  餐饮/娱乐管理

职位描述

B. GENERAL DUTIES

1. To assist management in supervising daily operations and perform all related duties to ensure guest satisfaction.
2. To delegate work duties, make schedule and handle personnel issues.
3. Have initiative and be creative in making special offers, if necessary.
4. To fully understand all company Policies & Procedures.
5. To ensure the entire staff enjoys their working environment.
6. To support and attend all training programs requested from head office.

C. MAIN DAILY DUTIES

1. Check opening procedure details for morning shift and closing procedure detail for evening shift by using checklist.
2. To check all maintenance in the spa locations, make work order if necessary and inform to Spa Manager for further follow up.
3. Check reservation book and co-ordinate effective break times for rest, lunch and dinner.
4. To make sure the areas look clean and neat.
5. In charge as a Receptionist if necessary in emergencies, such as:
a. Answer any call within three rings and make sure to hold the first call if another call come in white alone.
b. To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatment.
c. To schedule appointment in such a way that staff is available to handle all bookings or work with other spas to have staff sent in for assistance.
d. To politely confirm name, treatment appointment time, and cancellation policy to all guests before ending phone conversations.
6. Interact with guest, including but not limited:
a. Dealing with guest complaints.
b. Conducting spa tours.
c. Assisting spa promotions.
d. Assisting journalist and photo shoots.
e. Assisting with travel agent site inspections.
7. To ensure the up selling of treatments and retail in the spa.

D. MAIN WEEKLY DUTIES

1. To assist Spa Manager in handling production and retail weekly inventory order.
2. To assist in the report preparation, including:
a. Staff attendance: sick leave, holidays, vacations, paid holidays, pregnancy leave, etc.
b. Guest comments.
c. Petty cash report and meal coupon.
d. Weekly report.

E. MAIN MONTHLY DUTIES

1. To assist in the report preparations, including: monthly report, retail inventory, FF & E inventory every 3(three) months.
2. To perform all related job tasks as requested by the company.

F. PERSON SPECIFICATION
1. Minimum 3 - 5 year experience in Hospitality Industry preferable
2. Spa therapy knowledge, presentation skill
3. Must be able to work in flexible hours
4. Strong communication skill, advanced English skill language, other foreign language is advantage.
5. Computer literate (Microsoft office & Internet)
6. Good customer service skills and service-mind

公司介绍

MSPA 国际，坐落于泰国曼谷，于1999年成立，由Royal Garden Resort PCL(后来改名为Minor International PCL或“MINT”)一家泰国的上市公司和Mandara Spa亚洲（MSA）合资组建。2003年，公司又成立了一家合资公司Mandara Ventures Limited,致力于Mandara品牌带入大中华区，中国大陆，和其他地区。现在公司在亚洲，中东，非洲8个国家（泰国、中国、马尔代夫，印度，阿联酋，埃及，约旦，坦桑尼亚）经营管理2个品牌—Mandara Spa-Anantara Spa和其他一些为合作者量身炮制的SPA。公司在这些地区正处于飞速发展的阶段。
公司在上海JW万豪酒店、上海璞丽酒店、北京长城脚下的公社凯宾斯基饭店、深圳马哥孛罗好日子酒店、三亚喜来登酒店均有SPA店。现MSPA即将在上海及兰州增设新的SPA店，诚聘理疗师数名，请有意者将简历投至公司邮箱。

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