A. Job PurposeThe Spa Manager leads an individual MSpa International unit to achieve sustainable growth through analysis of business performance, performance, generate demand, develop and maintain mutually beneficial relationships with business partners, guests and employees.B. Key Result Areas

1. The spa is consistently operating to agreed standards.
2. The spa operates with maximum profitability.3. Relationships with all business partners are maintained and nurtured to mutual benefit.4. The Anantara spa brand integrity is reinforced within all interactions of all employees.5. Spa Employees are continually developed and challenged to maximize their potential.6. The spa benefits from high capture rates through self generated demand.C. Detailed Responsibilities1. Spa Operation:1. 1 the guest experience is consistent1.2 Ambience, special touches and guest interaction are reviewed and corrected whenever they do not meet the required standards.1.3 All materials and supplies needed to operate to the required standards are available without interruption.1.4 The Spa's operational and financial figures are reported punctually and accurately.1.5 The spa generates sufficient client feedback to provide relevant and reliable guest satisfaction data.1.6 The Spa's operations manual is frequently reviewed and updated. All aspects of manuals are implemented and monitored.1.7 Regular communication in the form of conference calls, meetings and workshops with relevant personnel is in place.1.8 All business units receive an appropriate number of visits per year to support business performance.2. Business unit performance with maximum profitability.2.1 All business has an annual budget and follows up on their business performance against the budget a regular basis.2.2 All unit managers analyze their P&L statements and take appropriate action to positively impact on their results.2.3 National and local promotions are developed and implemented and monitored to enhance revenue.2.4 Spa capacity (Facilities, therapists) are scheduled to achieve maximum utilization.2.5 All spas realize sales potential through effective visual merchandising and appropriate training activities.2.6 All products and treatments are priced to sell and are in relation to each spa's client base.3. Relationships with all business partners in Thailand are maintained and nurtured to mutual benefit.3.1 Each business partner is pro-actively contacted and if appropriate met regularly to ensure their satisfaction and concerns can be handled effectively.3.2 Spa Managers attends relevant regular host hotel meetings to ensure the spa is integrated in the day-to-day as well as medium planning of the hotel operation.3.3 Spa Managers liaise regularly with the relevant host hotel departments to maximize capture rates.3.4 Suppliers view MSpa as a fair business partner. Doing business with MSpa is a win-win proportion.3.5 Business associations seek MSpa participation and involvement in their activities.3.6 Thai Government agencies refer to MSpa as a leader of the national Spa industry.4. The MSpa Brand integrity is reinforced within all interactions and business units.4.1 The MSpa Core Values are reflected in the way all MSpa employees conduct themselves.4.2 All existing and future facilities, products and treatments reflect the core values.4.3 Annual business plans following the company standard are prepared for the whole company and each spa outlining their business strategies for the coming 12 months.4.4 Guest feedback, industry trends and competitor research is analyzed shared on a regular basis with the Executive Committee.4.5 Brand positioning research is to be implemented and maintained.4.6 Collateral for Thailand, individual spa's and promotions is available in good time.5. MSpa employees are continually developed and challenged to maximize their potential.5.1 All employment decisions follow the MSpa recruitment guidelines.5.2 Spa Managers and Assistant Spa Operation managers have access to career development and guidance.5.3 Spa Managers and Assistant Spa Operation managers performance is closely monitored. Guidance and coaching is provided pro-actively on a regular basis.5.4 An effective succession planning and mentoring scheme is in place to support individual growth and company expansion.

Policy & Procedure

1. To have a complete understanding of and adhere to the company's policy and procedures 2. To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety3. To report for duty punctually and wear the correct uniform with the name badge at all times4. To carry out the other duties as assigned by the management team5. To establish good relationship and rapport with guests and colleagues6. To ensure the cleanliness and hygiene in work areasD. Person SpecificationPosition Requirements- Education : University degree in Business Management
- Experience : 3 years as Spa Manager: 2 years multi unit experience: Spa therapy knowledge, presentation skills

Personnel Requirements

• Brand Positioning Index
• Total Revenue
• Retail Revenue percentage
• Gross Operating Profit Thailand
• Revenue per available bed
• Guest satisfaction scores

Associate Opinion Scores

MSPA 国际，坐落于泰国曼谷，于1999年成立，由Royal Garden Resort PCL(后来改名为Minor International PCL或“MINT”)一家泰国的上市公司和Mandara Spa亚洲（MSA）合资组建。2003年，公司又成立了一家合资公司Mandara Ventures Limited,致力于Mandara品牌带入大中华区，中国大陆，和其他地区。现在公司在亚洲，中东，非洲8个国家（泰国、中国、马尔代夫，印度，阿联酋，埃及，约旦，坦桑尼亚）经营管理2个品牌—Mandara Spa-Anantara Spa和其他一些为合作者量身炮制的SPA。公司在这些地区正处于飞速发展的阶段。
公司在上海JW万豪酒店、上海璞丽酒店、北京长城脚下的公社凯宾斯基饭店、深圳马哥孛罗好日子酒店、三亚喜来登酒店均有SPA店。现MSPA即将在上海及兰州增设新的SPA店，诚聘理疗师数名，请有意者将简历投至公司邮箱。