上海招聘

Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

根据部门的标准和程序，提供高品质的餐饮服务

Communicates to his/her superior any difficulties, guest comments and other relevant information

与上级交流疑难问题、客人评价和其他相关问题

Establishes and maintains effective employee working relationships

建立和维持有效的工作关系

Attends and participates in daily briefings and other meetings as scheduled

根据日程安排参加每日例会和其他会议

Attends and participates in training sessions as scheduled

根据安排参加培训

Prepares for service by ensuring:

作好服务准备工作确保作到以下几方面：

• Grooming is impeccable and in accordance with ICHG personal presentation standards

  根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表

• Equipment is clean

  干净的设备

• Equipment is sorted and stored

  设备的分类和储存

• Glassware is polished

  光亮的玻璃器具

• Requirements for special occasions are ready

  准备特别场合的必要用具

• Music is on

  合适音量的背景音乐

• Lighting is on

  合适的照明灯光

• Outlet is ready for service and guest comfort

  做好餐厅的准备工作以便提供服务和款待客人

Carries out effective service by ensuring:

提供高效的服务，确保做到：

• Guests are greeted and seated

  问候和带领客人入座

• Explaining and up-selling daily beverage specials

  解释和出售每日的特色酒水

• Processing food orders accurately

  准确处理食物点菜单

• Using trays and tray jacks effectively

  有效运用托盘和托盘架

• Quickly taking food and beverage orders

  迅速的为客人点食物 和酒水

• Ensuring payment methods are handled accurately

  准确的处理付款

• Ensuring working areas are cleaned and re-set quickly

• 快速的清洁和重新布置工作区域

• Ensuring the bar is clean

  确保酒吧的清洁

• Regularly cleaning ashtrays

  经常为客人有规律的更换烟缸

• Conversing with Guests in relation to the food and beverage products

  与客人交流食物和酒水的问题

Carries out effective beverage service by ensuring:

提供高效的酒水服务应确保做到：

• Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

  推销酒水并随时为客人添加酒水，遵守酒水服务制度

• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

  与顾客谈论酒，建议酒的类型和风格，记录酒水单和上酒

• Promoting and selling cocktails to guests

  向顾客推销和销售鸡尾酒

• Making and presenting cocktails

  制作和服务鸡尾酒

• Coffee and tea is served hot and in accordance with standard

  根据标准供应热的咖啡和茶

Take appropriate action to resolve guest complaints

采取适当的措施解决客人的抱怨

Food and beverage stock is stored in relation to hotel procedures

根据酒店的程序储存食物和酒水

Performs related duties and special projects as assigned

完成所分配的相关的任务和特殊的工作