上海招聘

Role Purpose:

This role will provide superior service and assistance to customers and account managers. This role manages all day to day aspects of the customer to ensure customer satisfaction and customer growth. This role will be required to attend training to continuously improve the knowledge and level of service required by customers.

Principle Accountabilities & Responsibilities:

? Support account managers in providing prompt service to clients.

? Provides accessible day to day contact point for customers.

? Service accounts by processing orders and quotes, answering inquiries regarding products, pricing, availability, credit, catalogue / price list management, & volume licensing questions via phone or email.

? Act as the first point of contact for defined customers on all of their licensing enquiries.

? Assist in educating the customers about Insight.com and related services.

? Interact with other departments to resolve customer issues.

? Respond to customer inquiries and complaints and ensure complaints are resolved to the benefit of Insight and the customer.

? Attend training seminars as available on customer licensing programs and products, and must also remain knowledgeable of department functions and system technology.

? Develop strong working/selling relationship with internal Operations teams and Business Partner Managers.

? Develop relationships with vendor partners.

? Stay as needed to assist with end of month/quarter sales activities.

? Provide feedback to Outside Sales counterparts to assist in development of assigned accounts.

? Proactively contact customers [renewals].

? Obtained relevant Vendor certifications as required.

? Provide backup & overflow support when necessary.

? Deliver to customers agreed SLA’s.

? Process Bill to set ups when required either directly or via CSR.

? Other duties as assigned by management.

The above list is not exhaustive and you may be asked to undertake reasonable additional duties/projects by the Department Manager

Essential

-Fluent English is must, could be working language 

Strong Customer Service Skills – can proactively identify, make decisions and resolve customer issues.

? Strong verbal, written and interpersonal communication skills.

? Ability to work with minimum supervision.

? Ability to work well under pressure

? Ability to organize, prioritise, and multitask while coordinating team efforts.

? Ability to determine problem areas and recommend solutions.

? Ability to demonstrate initiative.

? Impeccable follow up skills.

? Comply with filing arrangements

insight是世界上***的软件许可证供应商，拥有在全球范围内提供软件解决方案的能力和专长。公司在纳斯达克（股票代号：nsit）上市，营业额超过３８亿美元。我们在全球主要城市都提供本地化的客户服务。我们的客户遍及１７０多个国家。我们２０多年的专业软件许可证专长，确保客户得到***的建议和服务。

insight亚太区在中国大陆，中国香港，新加坡，澳大利亚以及新西兰设有公司，中国的总部在上海，同时在北京和广州设有办事处。公司为员工提供优越工作环境，丰厚的福利以及充分发展空间。我们热诚欢迎您的加入。