上海招聘

主要工作职责：

支持销售部门完成下单、报价、跟单，以及通过电话或邮件回答关于产品、价格等问题。

提供日常客服工作，解答客户关于所购买软件协议及IT产品相关问题。

与其他部门一起解决客户碰到的难题。

与内部团队及外部厂商保持良好关系。

完成经理安排的其他任务等。

要求：

1年以上IT行业客户服务或销售支持相关经验。

较强的问题解决能力。

较强的沟通能力。

较强的主动性和自觉性，能独立完成工作，同时具备较强的团队合作精神。

较强的抗压能力及多任务管理能力。

有SAP系统使用经验优先考虑。

英语读写能力。

KEY TASKS:

· Provides accessible day to day contact point for customers

· Service accounts by processing orders and quotes, answering inquiries regarding products, pricing, availability, credit, catalogue / price list management, and volume licensing questions via phone or email

· Act as the first point of contact for defined customers on all of their licensing enquiries

· Assist in educating the customers about Insight.com and related services

· Interact with other departments to resolve customer issues

· Respond to customer inquiries and complaints and ensure complaints are resolved to the benefit of Insight and the customer

· Attend training seminars as available on customer licensing programs and products, and must also remain knowledgeable of department functions and system technology

· Develop strong working/selling relationship with internal Operations teams and Business Partner Managers

· Develop relationships with vendor partners

· Stay as needed to assist with end of month/quarter sales activities

· Provide feedback to Outside Sales counterparts to assist in development of assigned accounts

· Proactively contact customers [ renewals ]

· Obtained relevant Vendor certifications as required

· Provide backup & overflow support when necessary

· Deliver to customers agreed SLA’s

· Process Bill to set ups when required either directly or via CSR

· Provide support and handover to teammates

· Other duties as assigned by management.

Requirements

· Strong Customer Service Skills – can proactively identify, make decisions and resolve customer issues.

· Strong verbal, written and interpersonal communication skills.

· Ability to work with minimum supervision.

· Ability to work well under pressure

· Ability to organize, prioritize, and multitask while coordinating team efforts.

· Ability to determine problem areas and recommend solutions.

· Ability to demonstrate initiative.

· Impeccable follow up skills.

· Comply with filing arrangements

At least one year of IT experience is preferred. Equivalent education or experience may be substituted for the above.

insight是世界上***的软件许可证供应商，拥有在全球范围内提供软件解决方案的能力和专长。公司在纳斯达克（股票代号：nsit）上市，营业额超过３８亿美元。我们在全球主要城市都提供本地化的客户服务。我们的客户遍及１７０多个国家。我们２０多年的专业软件许可证专长，确保客户得到***的建议和服务。

insight亚太区在中国大陆，中国香港，新加坡，澳大利亚以及新西兰设有公司，中国的总部在上海，同时在北京和广州设有办事处。公司为员工提供优越工作环境，丰厚的福利以及充分发展空间。我们热诚欢迎您的加入。