电销质量监控主管
中美联泰大都会人寿保险有限公司上海分公司
- 公司规模：150-500人
- 公司性质：合资
- 公司行业：保险
职位信息
- 发布日期：2019-02-23
- 工作地点：上海-虹口区
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：大专
- 职位月薪：1.5-2万/月
- 职位类别：销售主管
职位描述
? 在指定的项目中，独立带领（指导）QA团队开展质检工作，确保项目额定质检任务的完成。
? 严密监控质检流程的执行，及时有效地沟通反馈并定期向管理层报告质量状况.
? 和电话营销管理 团队合作 制定质量提高方案并执行.
另，该职位本身需要监听电话
- 组织QA团队员工完成在线监听和录音记录以确保电话销售品质
根据每日项目销售团队的成交数量和项目额定的质检比例要求，结合精听泛听和员工人数情况来安排每个工作员工的工作量，督促团队完成每日配监听任务。
- 每周抽听QA团队每个成员一通检核完成过的电话录音，给与指导纠正同时确保完成在线监听和录音记录质检品质
通过向销售团队传达合规要求指出违规问题，并要求销售回访以纠正各类违规情况来降低公司违规经营的风险
- 通过合适及有效的工作安排使得质检团队提高工作效率和工作质量
每周统计团队的工作数量和团队人员安排，结合项目品质近期状况和趋势，及时修正每人每天质检数量和执行标准的把控
- 遵照电销品质管理控制制度中的相关流程或标准对销售品质问题坚持立场做好一线销售员工品质宣导工作，向电话销售人员解释品质问题，并提供正确的话术
和各级管理人员有良好的沟通，每周一次的品质例会，向销售主管汇总问题，分析原因和处理方式，协助销售管理者共同纠正品质问题，提高销售表现）
- 定期准备成交以及非成交录音的品质监控报告，向销售管理团队提出品质预警；持续跟进销售的改进举措和效果并再反馈。
- 每周抽取5通成交录音录音和提供录音剪辑和录音文字记录，放置指定路径同时向项目销售团队通报。针对录音中发现的问题向销售团队和培训部门反应，要求给与适当的培训课程
公司介绍
中美联泰大都会人寿保险有限公司(以下简称“大都会人寿”)是由美国大都会集团下属公司和上海联和投资有限公司合资组建而成。凭借美国大都会集团在保险业的丰富经验以及上海联和投资有限公司对中国市场的深刻认识，大都会人寿致力于为中国消费者提供值得信赖和专业的保险方案。大都会人寿通过顾问行销、银行保险、直效行销及数字营销等多元渠道，为全国各地近三十个城市的消费者提供人寿、健康、意外伤害及年金保险产品等保险服务。如需了解更多大都会人寿的信息，请登录公司官方网站 www.metlife.com.cn。
中方股东
上海联和投资有限公司作为上海市国资委下属的国有独资投资公司，始终围绕“战略新兴产业投融资平台”、“科创成果转化孵化功能平台”两大定位，重点聚焦信息技术、能源和智能制造、生命健康、现代服务等领域，在推动战略性新兴产业发展，加快前沿科技成果转化等方面充分发挥了引领作用，成为国资国企参与上海科创中心建设的重要平台。
美方股东
美国大都会集团（NYSE: MET）是全球化的金融服务公司，旗下拥有众多分公司和联营公司，提供保险、年金、员工福利和资产管理，以帮助个人和机构客户应对瞬息万变的世界。美国大都会集团成立于 1868 年，目前在全球超过 40 个市场开展业务，在美国、日本、拉丁美洲、亚洲、欧洲及中东占据着市场重要地位。如需了解更多信息，请访问 www.metlife.com。
Sino-US United MetLife Insurance Company Limited (MetLife) was incorporated as a joint venture company by a subsidiary of MetLife, Inc. and Shanghai Alliance Investment Ltd. (SAIL). Relying on the MetLife companies' abundant experience in the insurance industry and SAIL's profound expertise in the Chinese market, MetLife is committed to providing credible and professional insurance solutions for consumers in China. In nearly thirty Chinese cities, MetLife offers life，health，accidental and annuities insurance products to individuals through its multidimensional channels, including career agency, bank partners, and direct & digital marketing. For more information about MetLife China, please visit the official website at www.metlife.com.cn.
About SAIL
Shanghai Alliance Investment Ltd. (SAIL) is a state-owned investment company affiliated to Shanghai National Capital Bureau, devoted to become the platform of “investing and financing strategic emerging industries”, and “transforming and incubating scientific and technological achievements”. Focusing on fields of information technology, energy resources, intelligent manufacturing, life health, modern services, etc., SAIL plays a leading role in promoting the development of strategic emerging industries and accelerating the transformation of cutting-edge science and technology achievements, and has become an important platform for state-owned capital and enterprises to participate in the construction of Shanghai Science and Technology Innovation Center.
About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.
中方股东
上海联和投资有限公司作为上海市国资委下属的国有独资投资公司，始终围绕“战略新兴产业投融资平台”、“科创成果转化孵化功能平台”两大定位，重点聚焦信息技术、能源和智能制造、生命健康、现代服务等领域，在推动战略性新兴产业发展，加快前沿科技成果转化等方面充分发挥了引领作用，成为国资国企参与上海科创中心建设的重要平台。
美方股东
美国大都会集团（NYSE: MET）是全球化的金融服务公司，旗下拥有众多分公司和联营公司，提供保险、年金、员工福利和资产管理，以帮助个人和机构客户应对瞬息万变的世界。美国大都会集团成立于 1868 年，目前在全球超过 40 个市场开展业务，在美国、日本、拉丁美洲、亚洲、欧洲及中东占据着市场重要地位。如需了解更多信息，请访问 www.metlife.com。
Sino-US United MetLife Insurance Company Limited (MetLife) was incorporated as a joint venture company by a subsidiary of MetLife, Inc. and Shanghai Alliance Investment Ltd. (SAIL). Relying on the MetLife companies' abundant experience in the insurance industry and SAIL's profound expertise in the Chinese market, MetLife is committed to providing credible and professional insurance solutions for consumers in China. In nearly thirty Chinese cities, MetLife offers life，health，accidental and annuities insurance products to individuals through its multidimensional channels, including career agency, bank partners, and direct & digital marketing. For more information about MetLife China, please visit the official website at www.metlife.com.cn.
About SAIL
Shanghai Alliance Investment Ltd. (SAIL) is a state-owned investment company affiliated to Shanghai National Capital Bureau, devoted to become the platform of “investing and financing strategic emerging industries”, and “transforming and incubating scientific and technological achievements”. Focusing on fields of information technology, energy resources, intelligent manufacturing, life health, modern services, etc., SAIL plays a leading role in promoting the development of strategic emerging industries and accelerating the transformation of cutting-edge science and technology achievements, and has become an important platform for state-owned capital and enterprises to participate in the construction of Shanghai Science and Technology Innovation Center.
About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com.
联系方式
- 公司地址：和平区大沽北路与徐州道交口天津万通中心