客服代表/Customer Service (Oversea)
上海拓博国际货物运输代理有限公司
- 公司规模：少于50人
- 公司行业：交通/运输/物流 机械/设备/重工
职位信息
- 发布日期：2012-11-13
- 工作地点：上海-静安区
- 招聘人数：若干
- 工作经验：应届毕业生
- 学历要求：本科
- 语言要求：英语一般
俄语熟练 - 职位类别：客服专员/助理(非技术)
职位描述
工作地点： 上海
岗位职责及要求：
1. 负责拓展海外代理市场与团队成员一同为海外客人提供包含货物申报通关,提供运费方案预算,协调解决船东,报关行,收/发货人问题需求在内的尽善尽美的客户服务;
2. 确认标准操作流程的具体落实;
3. 大学本科以上学历,航运物流专业优先;
4. 两年以上海外客户服务行业相关工作经验;
5. 俄语流利的听说,写作能力;
6. 熟练应用电子商务软件;
7. 良好的人际交往技巧和团队合作精神;
8. 拥有海外代理网络及客户群者优先
Job: Customer Service (Oversea)
Location: Shanghai
Accountabilities & Qualifications:
1. To develop overseas market, coordinate with other team members to provide best customer service to ouroverseas customers/agent in all respects, which include but not limit to arrange the shipments pass the customs declaration, offer sea freight planning & budget, coordinate and solve problem with carrier/ customs broker / shipper & consignee, reporting, etc;
2.Ensure the standard operation procedure to be well implemented;
3.University degree or above, preferably in logistics/transportation fields;
4.More than two years of relevant working experience in overseas customer service industry;
5.CET-6, good command of both oral and written English;
6.Good knowledge in Microsoft applications;
7.Good inter-personal skills and team-work spirit.;
8.Having overseas customer base and agent network is preferred.
公司介绍
公司目前正在逐步实施“拓展战略”，拟通过提高服务质量和为客户制定特定的运输方案成为客户及员工首选,使公司成为业内最具活力的优秀公司。
Turbo International Project Management Co., Limited (TIPM) is a logistics division of TURBO INTERNATIONAL GROUP. Its services provided in China range from International Break Bulk, Ro-Ro, Special Container shipping, Industry Project Transportation and Integrated Logistics Management in the construction equipment industry and heavy lift business.
Currently, TIPM is implementing the "Evolution Strategy", aiming at becoming the first choice of customers and employees worldwide in this specific territory by providing high quality services and tailored made transportation plan, bringing the company from the energetic to the best.