上海招聘

Overview

The main function of this role is to cover end-to-end IT service delivery for Shanghai CDF, including IT infrastructure service, end user terminals support, application support, project delivery assistance and multiple technology-counterpart communication. The role is desired to hold strong team-work spirit is intended to ensure a high quality level of support service to all clients in a diverse business environment in order that IT can deliver IT infrastructure services, products and solutions effectively and seamlessly to service the demands of the business.

 

Responsibilities

• Assist with infrastructure facilities management in Shanghai, manage the daily operation and production support of IT systems
• Support line of business end users through direct end user engagement or through projects that deliver changes to the end user environment.
• Support IT system for line of business or local regulator as appropriate, to take essential hands-on job, offer technological troubleshooting and maintain adequate documentation and operational procedures.
• Assist in keeping desktops and local technology components in compliance with the Bank’s standards.
• Liaising with regional technology functional teams to execute various IT infrastructure implementations
• Working with lines of business, supply chain and risk management team to properly support IT related 3rd party supplier management
• Handle local business questions, complaints, problems and recommendation, tracking, measuring, escalating and negotiating as appropriate.
• Assist Networking and Server Engineering teams as appropriate with network related changes and maintenance tasks.
• Assist with patching, upgrading and coordinate the testing of computer build within lines of business.
• Flexible working and weekend on-site support coverage as and when required.

 

Requirements:

• At least 5 years’ experience in MNC / financial institution
• Mainly covered phases of infrastructure and enterprise-wide application implementation and maintenance, preferably with deep banking or financial system knowledge
• Involvement of enterprise-wide project deployments
• Deeply engaged in end-user services field, corporate/physical security standards and practices
• Support experience in X86 based environment
• Managed IT Inventory and IT records
• Experience of Incident and change management – ITIL awareness

 

Desirable Qualifications 

• Strong communication skill is required, both in spoken/written English and Mandarin.
• Assertive and diplomatic personality. Self-motivated and ability to work on their own initiative.
• Proficiency in supporting desktop environment: MS Windows OS, MS Active Directory, MS Office Application, MS Outlook, and various x86 based application.
• Knowledge of networking and telecommunication.
• Strong IT documentation management skill.
• Ensure to be proven as good team player to deliver the objectives assigned to the team.

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at www.wellsfargojobs.com/international