上海招聘

? Proactively manage a global portfolio of client service relationships and ensure clients are satisfied with and trained on TTS products and services

? Function as mentor for more junior service managers, while serving as ‘deputy’ to department manager

? Take global ownership of client servicing issues and facilitate their resolution; engage Citi business partners, lead the Client Delivery team in focusing on issues and identifying opportunities to further differentiate Citi as an industry-leading service provider

? Develop end-to-end capability, infrastructure and process improvement plan to support improved quality service

? Maintain a detailed understanding of the client’s global profile, manage adherence to agreed service levels and lead regular service reviews to ensure client satisfaction

? Act as client advisor and act in the client’s interest in driving cross-regional and cross-functional process improvement

? Act as advisor to Client Sales Management team in identifying potential solutions/opportunities to address client needs

? Provide global support and guidance to service partners to ensure a seamless client experience across regions; Drive metrics and participate in communication sessions with all constituents (i.e. Regional single points of contact and Service Delivery partners) about the metrics

? Establish, provide inputs, and track operational metrics and service level requirements to achieve business goals

Qualification

• Bachelor’s degree or equivalent experience
• 5+ years of direct experience in managing client relationships
• Demonstrated ability to provide outstanding client service at a senior level
• Extensive TTS product knowledge, including detailed understanding of product functions, operational structure, and support processes
• Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
• The ability to coordinate and lead colleagues in achieving a common objective
• Exceptionally strong interpersonal and relationship-building skills
• Strong project management and presentation skills, ability to lead cross-functional internal and external teams in meeting both short and long-term project deliverables
• Travel required

About Citi China
Citi first established an office in China in May 1902, in Shanghai. On 2nd April, 2007, Citibank (China) Co., Ltd. was officially launched as one of the first foreign banks locally incorporated in China. On 23rd April, 2007, Citibank (China) Co., Ltd. became one of the first foreign banks to offer RMB services to Chinese residents.
Citi currently has branches and sub-branches in Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chengdu, Chongqing, Hangzhou, Nanjing, Guiyang, Wuxi, Changsha and Dalian, operating and offering corporate banking business as well as consumer banking business.
关于花旗中国

花旗在中国的历史可追溯至一九零二年五月。2007年4月2日，作为首批成功转制本地法人银行的外资银行，花旗银行（中国）有限公司正式成立。2007年4月23日，花旗银行（中国）有限公司成为首批正式对中国境内公民开展人民币业务的外资银行之一。

目前，花旗银行（中国）分别在北京、上海、广州、深圳、天津、成都、重庆、杭州、南京、贵阳、无锡、长沙和大连设有分支行,开展企业银行业务和零售银行业务。

Our business is expanding rapidly and we are looking for highly qualified, ambitious individuals wishing to progress to the highest levels of their personal career development in Citibank.
We provide challenging and rewarding career opportunities with the vacancy:

The successful candidate will be provided with superior career development opportunities and a competitive remuneration package. If you are interested in being considered for the position please send your CV ( in English & Chinese) to us.
严正声明:
花旗银行（中国）有限公司（包括其任何分支机构，以下简称“花旗银行”）在招聘过程中不会向任何应聘者收取报名费、中介费或手续费等任何费用，亦从未授权任何代理机构或个人代表花旗银行收取该等费用；
应聘者如遇到冒用花旗银行发布的招聘信息，或对招聘信息有任何疑问，请通过查询花旗银行英文招聘网站**********************/careersection/2/jobsearch.ftl?lang=en或中文招聘网站**********************/careersection/2/jobsearch.ftl?lang=zh-CN 进行核对确认；花旗银行在此提醒各求职者在查阅招聘信息时注意辨别真伪，谨防上当受骗；对于非花旗银行发布招聘信息所导致的任何后果，花旗银行将不予承担任何责任；
对于未经花旗银行正式授权而以花旗银行的名义发布虚假招聘信息的任何机构及个人，花旗银行将保留追究其法律责任的权利。