Senior Customer Service Officer 高级客服专员
上海天祥质量技术服务有限公司徐汇分公司
- 公司规模:500-1000人
- 公司性质:合资(欧美)
- 公司行业:检测,认证
职位信息
- 发布日期:2012-11-02
- 工作地点:上海-奉贤区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:大专
- 语言要求:英语熟练
- 职位类别:客服专员/助理(非技术)
职位描述
Responsibilities:
- Act as bridge between the customer and the company.
- Project Management: envisage project delay and find solutions or helps to solve the problem promptly. Initiate any necessary change of project schedule if needed. Manage jobs status (including monitoring job status, checking document and incoming samples) and keep relevant parties, PLH, supervisors, sales staff and/or customers if needed, well inform the project status.
- Handle customer enquiry in a prompt and responsive manner.
- Help management to handle project delay complaint.
- Perform other job related assignments as required.
Requirements:
- College degree and above
- Familiar with the retailer business, 3 years retailer work experience.
- Carefulness, good communication skill, hardworking and workable under pressure
- The sense of business development.
- Fluent in English writing and speaking, CET-6.
公司介绍
Our services take us into almost every field imaginable, such as textiles, toys, electronics, building, heating, pharmaceuticals, petroleum, food and cargo scanning. We operate a global network of more than 1,000 laboratories and offices and over 30,000 people in over 100 countries around the world.
Commercial & Electrical division of Intertek provides product testing and certification services, including safety testing and certification, electromagnetic compatibility (EMC) testing, and performance testing. These services provide global market access to customers in industries such as Audio and video products, Automotive, Building products, Cables and wiring accessories, Electronics, Gas appliances, Household appliances, HVAC, IT, Industrial machinery, Installation accessories, Lighting, Medical devices, Power supply, Security, Semiconductor, Telecommunications, Wireless technology etc.
At Intertek, and as individuals, we:
· value trust and personal responsibility;
· act with integrity, honesty and respect;
· deliver excellent services which add value to our customers’ business;
· focus on continual growth and outstanding performance;
· strive to create a safe work environment;
· value each employee’s contribution toward achieving our business objectives;
· promote a culture where motivated customer-oriented employees can flourish, experience professional fulfilment and reach their highest potential; and
· respect diverse perspectives, experiences and traditions as essential.
Our commitment to delivering outstanding results through sound and thorough financial practices, superior profitability, stable growth and good citizenship will enable us to fulfil Intertek’s mission while increasing sustainable shareholder value.
公司网站:
http://www.intertek.com
http://www.intertek-etlsemko.com
-- How to apply
To become an Intertek employee please send a covering letter and CV to HR at hr.sha@intertek.com or by post to Bl. No.86,1198 Qinzhou Road(North) Shanghai, China 20023 (上海市漕河泾开发区钦州北路1198号86号楼,人力资源部,200233).
Please Indicate the position and work location.
联系方式
- 公司网站:http://www.intertek.com
- Email:hr.sha@intertek.com
- 公司地址:上海漕河泾开发区钦州北路1198号86号楼
- 邮政编码:200030
- 联系人:人力资源部