上海招聘

Sr. Carrier Operations Associate - Team Lead

Flexport is on a mission to fix the user experience in Global Trade. We are the first licensed freight forwarder and customs brokerage built around a modern tech stack. We help the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet.

Started in 2013, we've raised $204M from investors that include Peter Thiel’s Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo.

As a result of our global expansion, we're looking for a Sr. Carrier Operations Associate - Team Lead for Flexport Asia that will be a part of the Ocean Freight Service Organization within our Supply-Side Team. The Sr. Carrier Operations Associate - Team Lead will help lead our growing Carrier Operations Team in Shenzhen to deliver sea freight booking and local logistics services to Flexport clients and their suppliers. Salivating at the thought of building teams and processes while streamlining the inefficient industry of global trade? Keep reading!

What you will do:

• Manage a team of Carrier Operations Associates to execute booking and documentation processes with Carriers

• Pair directly with Global Account Managers to ensure an effective end-to-end China export process for Flexport customers

• Work within a Global Ocean Team to manage Carrier partnerships and resolve exceptions efficiently

• Contribute to the development and implementation of Flexport software and systems that will enable us to differentiate Flexport from the industry

• Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance

• Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service

What you will need:

• 2-5 years of Sea freight booking operations experience OR China ocean FCL export operations experience

• A command of both English and Mandarin

• A strong performance record of living our values

• A tendency toward process-oriented thinking

• A desire to deliver exceptional service to our Carriers and to our Account Management teams

• A willingness to blend industry best practice with the Flexport operations philosophy

Flexport is on a mission to fix the user experience in Global Trade. We are the first licensed freight forwarder and customs brokerage built around a modern tech stack. We help the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet.

Flexport 是一间持牌的报关及货运公司,为顾客提供一站式的网上平台,即时管理他们的国际贸易活动。公司的服务涵盖空运、海运、货运、仓储及订单履行、报关及货物保险。通过使用 Flexport 的服务, 在全球有超过一千家公司实现了货物的即时追踪,强大的数据分析, 以及数据化可搜索的供应链。在幕后,我们也在使用人工智能的技术 进一步地提高国际物流的效率,希望能通过建立高效无缝的贸易网络联通全世界。