上海招聘

Job Description

The CS will manage the relationship between PrimeXM and the clients, focusing on business development of the existing client base. The CS will develop a strong understanding of PrimeXM's services as well as the client's setups, enabling him to identify potential needs of the clients, which can be satisfied through our offering. The RM will act as an intermediary, helping with the interaction between the clients and PrimeXM’s other departments.

A good fit for the CS position is a person who is passionate, proactive and happy to interact with clients. This role may require to work under pressure and meet tight deadlines, therefore it is important to be self-motivated and ambitious.

Main tasks and responsibilities

- Building and maintaining a solid relationship with the clients through regular calls, emails

- Maintaining a solid understanding of PrimeXM's offering 

- Updating clients on an on-going basis about the new developments and offerings of our system

- Providing guidance to clients 

- Providing guidance and training to clients 

- Facilitate interactions between clients

Secondary tasks and responsibilities

- Distributing the information and requirements from other departments to the clients

- Obtaining feedback and updates from the client and escalate to the management

- Managing client expectations when necessary

Experience and abilities

- At least 1-2 years of CS experience

- Financial Markets experience is a plus

- Moral and ethical is a must

- Good communication skills

- Customer oriented

- Efficient and responsible

- Be able to work both independently and in a team

- Good understanding and great interest in Software

Qualifications

- Relevant academic background: finance related is a plus, master degree is a plus

- Proficiency in English, especially speaking and writing

PrimeXM is a technology company who focused in the providing leading Banks, LPs, FX Brokers, Hedge funds and Asset Management companies from around the globe an ultra-low latency institutional grade software (XCore) and hosting solutions.
The core of this technology consists of an ultra-low latency order routing and pricing engine (XCore), giving the broker the opportunity to connect to a wide range of liquidity providers. The engine supports complex order routing and aggregation, as well as multi band liquidity streams for superior execution on high trading volumes. Support for a wide variety of frontend interfaces (MT4, FIX, custom APIs) enables brokers to facilitate specific demands of clients in the retail as well as catering to the institutional segment.